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Checkout http/2.0 500 error - by Waqas - on WordPress WooCommerce support

This topic has 11 replies, 4 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

Waqas

Participant

July 21, 2017 at 20:26

Hi there, My checkout is not working. When I filled the form to place order is shows the following error.

CLICK HERE FOR IMAGE

Thanks. Waiting for response.

#168571 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

10 Answers

Laranz

Participant

July 24, 2017 at 08:22

Hi,

Before that, try disable all the plugins except woocommerce and see that solves anything.

500 errors are caused by servers, to check what cause that error, we can try a couple of ways,

1. https://docs.woocommerce.com/document/debug-info-internal-server-500-error/ after that it shows what cause the error in the screen,

2. Checking the server error log, if you don’t know how to see, please ask your hosting support guys, they will provide you the error logs. Then inside the error log, we can check what cause the error.

Either way, please pass the error to us, so that we can check and reply you a fix.

Let us know,

Thanks,
laranz.

#168604 Copied

Royalty

Participant

July 24, 2017 at 09:41

I am subscribing to this topic too as I plan to go for http/2 too tonight. Or is your theme not compatible with http/2 so that I should wait with this step?

#168611 Copied

Laranz

Participant

July 24, 2017 at 10:20

Hi,

It should work @Royalty, if the same error occurs try disable all the plugins except woocommerce and see that fixes, also make sure you configure the server correctly for http/2, if still you got that, enable the storefron theme ( WooCommerce default theme ) if the error comes from that means, something is wrong with the configuration/plugin.

@Waqas tried with the Storefront theme?

Let us know,

Thanks,
laranz.

#168618 Copied

Waqas

Participant

July 25, 2017 at 13:48

Thank you Laranz, the problem is sloved it was a plugin “woocommerce pdf invoice by Elbert Bas”. Now everthing is working fine.

Tell me one more thing, is there any way to know the plugins compatibility before updating or to check old plugins (or any third party plugins) are compatible with theme or not.

#168694 Copied

Laranz

Participant

July 25, 2017 at 20:00

Hi @Waqas,

Glad we helped. 🙂

Most of the plugins works out of the box, but some plugins cause issues you need to check the website functionality after installing the plugin. Unfortunately this is the only way to find the compatible plugin.

Let us know,

Thanks,
laranz.

#168721 Copied

Waqas

Participant

July 25, 2017 at 21:11

Can you recommend any plugin for PDF invoice because I’ve installed 3 plugins and all of them created the same issue.

#168731 Copied

Waqas

Participant

July 25, 2017 at 21:54

Hello Laranz, actually I found the reason why “woocommerce pdf invoice” plugin causing this error. This is some kind of parsing error, to parse it required “mb-string” module to be enabled. So as I enabled the required module everything is working fine. Thanks

#168733 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

Laranz

Participant

July 25, 2017 at 22:51

Hi,

Glad you got it fixed. 🙂

Let us know if you have any other questions,

Thanks,
laranz.

#168735 Copied

Waqas

Participant

July 26, 2017 at 19:06

Thank you.

#168805 Copied

Rose Tyler

Support staff

July 27, 2017 at 08:20

You’re welcome!

Regards

#168826 Copied
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