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Checkout image problem after update of theme

This topic has 3 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

  • Avatar: EduardMihai
    EduardMihai
    Participant
    April 13, 2023 at 02:41

    Hello!

    After I updated the theme, the images are no longer loaded on the checkout page and after placing the order it is more difficult to get to the thank you page (it takes 2-3 seconds longer).

    Please check and tell me how I can solve it.

    Thank you very much!

    #353134 Copied Theme version: 9.1 WooCommerce version: 7.5.1
    2 Answers
    Avatar: EduardMihai
    EduardMihai
    Participant
    April 13, 2023 at 02:58

    The images initially appear on the checkout page, but after you fill in the delivery data, these images will disappear.

    #353135 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 09:59

    Hello, EduardMihai,

    Thank you for contacting us and for using XStore.

    We can see additional lazy loading from 3rd party plugin https://prnt.sc/XuiTcHOPSFBL Try to disable this plugin and check how it works then.

    Let us know the result.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    #353183 Copied

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