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Checkout is not available whilst your cart is empty

This topic has 17 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Dany

Participant

September 1, 2017 at 00:02

Hi,

I’m not sure where to ask this question, if the problem is linked to the Host? WPML? 8theme? google suggest some stuff …

WPML Media : Version 2.2.0
WPML Multilingual CMS : Version 3.7.1
WPML String Translation : Version 2.5.4
WPML Translation Management : Version 2.3.1

WooCommerce : Version 3.1.2
WooCommerce Multilingual : Version 4.2.1.1

Xstore core : Version 1.0.15
Xstore : Version: 4.3

MY Host : pressable.com

Problem Description :

People can browse our website, add product to their Cart, but at the cart, we got this message :
Checkout is not available whilst your cart is empty

And the cart is now empty.

Can you help me with this ?

Thanks for your time and support

Please, contact administrator
for this information.

#171293 Copied Theme version: 4.3 WooCommerce version: 3.1.2

16 Answers

Rose Tyler

Support staff

September 1, 2017 at 09:28

Hello,

The wp-admin credentials are incorrect.
Please check them.

Regards

#171327 Copied

Dany

Participant

September 1, 2017 at 11:27

Oups try again

Please, contact administrator
for this information.

#171353 Copied

Rose Tyler

Support staff

September 1, 2017 at 15:12

Is your problem solved? http://prntscr.com/gfu6t3 http://prntscr.com/gfu701

Regards

#171403 Copied

Dany

Participant

September 1, 2017 at 15:16

Hi,

No the problem is only present with the Single Product page see : https://duomo.mystagingwebsite.com/boutique/montres-adulte/montre-gps-dm-19/

Only single product page have this issue.

Regards,

Dany

#171404 Copied

Rose Tyler

Support staff

September 1, 2017 at 15:21

Please provide screenshot for better understanding.

Regards

#171407 Copied

Dany

Participant

September 1, 2017 at 15:24

Hi,

See : https://prnt.sc/gfucov

No visible header compare to your screenshot

#171409 Copied

Rose Tyler

Support staff

September 1, 2017 at 15:37

Oh I see, please check now.

Regards

#171413 Copied

NEW LOWS INC

Participant

July 13, 2023 at 22:24

We are having the same problem.

“Problem Description :

People can browse our website, add product to their Cart, but at the cart, we got this message :
Checkout is not available whilst your cart is empty

And the cart is now empty.”

Please contact administrator
for this information.

#361927 Copied

Tony Rodriguez

Support staff

July 14, 2023 at 06:26

Hello, @NEW LOWS INC,

Thank you so much for purchasing our theme and contacting our support center.

Please note that for any new issues, you should create a new ticket on the support forum.

In order to assist you with your inquiry, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#361933 Copied

NEW LOWS INC

Participant

July 14, 2023 at 15:20

Video included. The issue is occurring on mobile devices.

Please contact administrator
for this information.

#361988 Copied

Tony Rodriguez

Support staff

July 15, 2023 at 05:53

Hello, @NEW LOWS INC,

We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend that you clear your cache and check again.

We have also prepared a video for your reference. https://www.veed.io/view/a23e20b4-bf8a-48d1-8593-4da7ba00f2f4?sharingWidget=true&panel=share

If you continue to experience the issue, please let us know which mobile device you are using and provide us with a video of the problem. We will be happy to investigate further and provide assistance.

We suggest using the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL with us.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

#361998 Copied

NEW LOWS INC

Participant

July 15, 2023 at 06:05

This video ends before the problem. Please send a video showing what happens after the “”PLACE ORDER” button is clicked.

#362000 Copied

Rose Tyler

Support staff

July 15, 2023 at 06:54

Hello, @NEW LOWS INC,

Sorry, for the misunderstanding, it is because we were not able to watch the video from you, but now we can see the problem.

Please try to do the next:
– Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce plugin support, because the situation is independent of our theme.
– In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
– Try to activate Always load “wc-cart-fragments” via Theme Options > Speed Optimization. Clear cache and check the result.

We kindly request that you provide us with the results of the tests.
Thank you for your cooperation.

Best Regards,
8Theme’s Team

#362001 Copied

NEW LOWS INC

Participant

July 16, 2023 at 17:58

Reply included in private area

Please contact administrator
for this information.

#362072 Copied

NEW LOWS INC

Participant

July 16, 2023 at 20:01

Reply included

Please contact administrator
for this information.

#362078 Copied

Rose Tyler

Support staff

July 17, 2023 at 06:54

Hello, @NEW LOWS INC,

We can’t log in now. Have you changed wp-admin access?
Please provide correct access, so we can take a closer look at the situation on your site.

Just switching the theme should not cause mentioned problems, maybe something else was done in process of tests, or there is some kind of caching.

If the problem with PLACE ORDER persists even with the Storefront theme activated, you need to contact WooCommerce support, because the situation is independent of our theme.

Best Regards,
8Theme’s Team

#362094 Copied
Tagged: cart, checkout, empty, woocommerce, wordpress
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