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Checkout not working - by tisorin - on WordPress WooCommerce support

This topic has 22 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

tisorin

Participant

April 8, 2017 at 13:43

Greetings,

I have an issue with the checkout page.

I add a product to the chart, I pres proceed to the checkout page, and there I can do nothing.

I disabled all the plugins, but nothing. With an other theme, twentyforteen, it works just fine.

The page is http://beindependent.ro

Thank you, Sorin

#159194 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1

21 Answers

Olga Barlow

Participant

April 9, 2017 at 12:52

Hello,

Looks like some fatal error appears. Please, provide admin panel and FTP access. We’ll help you.

Regards

#159234 Copied

tisorin

Participant

April 9, 2017 at 17:27

Here you are

Please, contact administrator
for this information.

#159247 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1

tisorin

Participant

April 10, 2017 at 20:32

Greetings,
There have been more than 24H since I submited the info you requested me and I still haven’t got any responses. What is going on?

Your sincerely, Sorin

#159434 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1

Olga Barlow

Participant

April 11, 2017 at 07:19

Hello,

Sorry for the delay. We have fixed. Check now.

Regards

#159459 Copied

leidgebdani

Participant

April 11, 2017 at 18:21

Hello. I have the same problem. Please fix it.
(But the theme is good job! :))

Thank You!

Daniel

Please, contact administrator
for this information.

#159650 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1

Olga Barlow

Participant

April 12, 2017 at 07:34

Hello, @leidgebdani

It’s related to version PHP that you use.
Open /xstore/woocommerce/checkout/form-billing.php file find line 49
<?php if ( ! empty( $checkout->get_checkout_fields( 'account' ) ) ) : ?>

and replace by the following

<?php if ( $checkout->get_checkout_fields( 'account' ) ) : ?>

Also, it will be changed in next theme update.

Regards

#159693 Copied

tisorin

Participant

April 12, 2017 at 10:50

If I may ask, what was causing problems, so I know if the problem occurs again.

#159736 Copied

Olga Barlow

Participant

April 12, 2017 at 13:47

Hello,

Compare 2 lines of code from my previous answer and you’ll understand if you have PHP skills.

Regards

#159778 Copied

tisorin

Participant

April 12, 2017 at 17:40

Update: I fixed the problem by deleting the old child theme and generating a new one from the wizard. Not sure is the best option, though

Update: aparently the buttons works, but they are not updated on the screen. If I press f5, I can see that I added the product in the cart and the sub-total changes.

Update: Everything works normally with the Storefront theme.

Update: even on the administration screen I have a lot of pages that are freezing, instead of loading the requested page I have a blank screen.

Greetings,

Now I have an other problem. Chart is not updating, when I press “add to chart” nothing happens, when I try to finalize an order the order gets through but I remain on a blank page and I am not redirected to the “thank you for your order screen”.

Your sincerely, Sorin

#159842 Copied

tisorin

Participant

April 13, 2017 at 11:05

OK, my cart is not update again. I add things in my cart and the bage doesn’t update. Same when I try to modify the quantity of the products.

#159959 Copied Theme version: 3.11.1 WooCommerce version: 3.0.2

Olga Barlow

Participant

April 13, 2017 at 18:22

Hello,

I have checked your site and see that cart does not work ok even with default theme http://prntscr.com/ew259g and we can’t remove the product from the cart on the cart page. Seems one of your additional plugins makes the problem. Please, disable all the plugins that did not come with our theme and check. Enable them one by one to find out which one causes issue.

Regards

#160060 Copied

Tam

Participant

April 14, 2017 at 06:50

HI our site have the same issue checkout not working at all please help to correct

Please, contact administrator
for this information.

#160110 Copied

tisorin

Participant

April 14, 2017 at 07:05

Greetings,

Fixed the issue. It was indeed a plugin problem. My apologies.

Your sincerely, Sorin

#160111 Copied

Tam

Participant

April 14, 2017 at 07:08

Thank yo for the code above we fixed it

#160112 Copied

Olga Barlow

Participant

April 14, 2017 at 10:11

Hello,

I’m glad to hear that problems were solved.

Regards

#160130 Copied

USSH

Participant

July 13, 2022 at 22:07

Hello,

The checkout is not working correctly. There are items in the cart and in the checkout page we didn’t add and we can’t clear them. We’ve tried clearing browsing cache and using different computers.

I’ve shared screenshots and login details.

Please contact administrator
for this information.

#329590 Copied

Rose Tyler

Support staff

July 14, 2022 at 16:50

Hello,

Do you have the mentioned issue when the Storefront theme is activated?

Regards

#329674 Copied

USSH

Participant

July 14, 2022 at 17:21

X store is currently active. I’m not sure if I understand your question.

Did you login and see this?

#329687 Copied

Rose Tyler

Support staff

July 14, 2022 at 19:14

Hello,

With account you provided, we do not see the problem, check screenshots in the Private Content area.
But you contacted us because the problem exists for you even with all cache cleared, and we think that the mentioned problem is independent of our theme. Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). If the problem persists even with another theme, this will confirm our theory. Please do the test and let us know.

Regards

Please contact administrator
for this information.

#329702 Copied

USSH

Participant

July 14, 2022 at 20:39

Now my site is all messed up and when I try to go back to the child theme everything is incorrect. What’s going on?

I’ve posted the screenshots in the private area.

Please help asap.

Please contact administrator
for this information.

#329709 Copied

Rose Tyler

Support staff

July 15, 2022 at 12:15

Hello,

Go to Appearance > Widgets > check widgets in areas.

Regards

#329778 Copied
Tagged: checkout, templates, troubleshooting, woocommerce, wordpress
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