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Checkout Page - by aahmadi3 - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

  • Avatar: aahmadi3
    aahmadi3
    Participant
    November 18, 2014 at 05:06

    Hello Team,
    Please add an item to card and proceed to the checkout page here: https://www.puredogfood.com/checkout/

    Once my clients complete their billing info and hit the “Continue” button on the bottom of the page, they go the shipping tab but they are not taken to the top of the page so all they see is the footer information. Same with the your order section. They are often missing steps because they don’t see the required boxes above.

    Please advise on how we can correct this.
    Thanks.
    Ali

    #25045 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 18, 2014 at 08:53

    Hello,

    I’ve checked checkout on your site and all looks good.
    Could you please show us screenshots with your issue?

    Regards,
    Robert Hall.

    #25062 Copied
    Avatar: aahmadi3
    aahmadi3
    Participant
    November 23, 2014 at 22:14

    Hi Robert,
    There is no issue with the page. I am asking that when you tab between the different options like “shipping address” and “billing address” for example that the page go back to the top rather than stay on the bottom.
    Does that make sense?
    Thanks.
    Ali

    #26108 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 24, 2014 at 12:25

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #26162 Copied
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