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Checkout page is taking too much time and do not respond

This topic has 2 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Luca Rossi

  • Avatar: chander
    JiPanditJI
    Participant
    November 14, 2024 at 05:42

    After adding the products to the cart and while doing final checkout , it is taking too long and the user does not know if the order is getting processed or not and after making the final checkout the time to go to the payment page is too much………… please resolve

    #423275 Copied Theme version: 9.4.4
    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    November 14, 2024 at 18:14

    Hi @JiPanditJI,

    Upon checking your website, we could see that you 19 active plugins.

    In this case, we kindly request that you disable all non-essential third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

    Once the unnecessary plugins have been deactivated, please clear your browser’s cache and check if the performance issue persists. This step is crucial, as third-party plugins can sometimes cause conflicts.

    Thank you for your attention to this matter. Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team.

    #423488 Copied
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