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Checkout page, neither paypal or stripe are working

This topic has 14 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

Verno

Participant

October 3, 2024 at 22:16

Hello Team,
I have attached a video regarding the problem I’m facing with the checkout page. I’m using yith but in the phone none of paypal nor stripe are working, Please help.

Files is visible for topic creator and
support staff only.

#416996 Copied Theme version: 9.4.2

13 Answers

Luca Rossi

Support staff

October 4, 2024 at 06:51

Hi @Verno,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417029 Copied

Verno

Participant

October 4, 2024 at 14:06

Hi @Luca,
Thank you for your fast reply, I attached what asked

Please contact administrator
for this information.

#417172 Copied
Luca Rossi

Support staff

October 4, 2024 at 16:44
Hi @Verno,

Can you please finish the setup of Stripe payment method?

https://prnt.sc/42z82uS5uevk

The YITH PayPal Payments for WooCommerce Extended plugin is causing the fatal error with our waitlist feature and we’ve temporarily disabled it for now.

Here is the error log:
```
[04-Oct-2024 15:35:37 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_ID() on string in /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php:1446
Stack trace:
#0 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php(1427): XStoreCore\Modules\WooCommerce\XStore_Waitlist->print_button(NULL, Array)
#1 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php(1592): XStoreCore\Modules\WooCommerce\XStore_Waitlist->print_button_single()
#2 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/class-wp-hook.php(324): XStoreCore\Modules\WooCommerce\XStore_Waitlist->print_button_single_stock_replace('', Object(WC_Product_Variation))
#3 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/plugin.php(205): WP_Hook->apply_filters('', Array)
#4 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/woocommerce/includes/wc-template-functions.php(3684): apply_filters('woocommerce_get...', '<p class="stock...', Object(WC_Product_Variation))
#5 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(383): wc_get_stock_html(Object(WC_Product_Variation))
#6 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(328): WC_Product_Variable->get_available_variation(Object(WC_Product_Variation))
#7 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/yith-paypal-payments-for-woocommerce-extended/includes/class-yith-paypal-frontend.php(167): WC_Product_Variable->get_available_variations()
#8 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/class-wp-hook.php(324): YITH_PayPal_Frontend->init_paypal_button('')
#9 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#10 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/template-loader.php(13): do_action('template_redire...')
#12 /home1/jxjfcsmy/public_html/website_000b1b19/wp-blog-header.php(19): require_once('/home1/jxjfcsmy...')
#13 /home1/jxjfcsmy/public_html/website_000b1b19/index.php(17): require('/home1/jxjfcsmy...')
#14 {main}
  thrown in /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php on line 1446
```
We suggest you to contact to the plugin’s author about this issue.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.
#417234 Copied
Verno

Participant

October 4, 2024 at 22:51

I have done with the setup, but the problem still persist also, I have install paypal, and it’s the same, even in test mode

#417259 Copied

Luca Rossi

Support staff

October 5, 2024 at 16:17

Dear @Verno,

We hope this message finds you well.

We are pleased to inform you that the PayPal buttons appear to be displaying correctly on our end. You can view the screenshot here for confirmation: [https://www.awesomescreenshot.com/image/50938474?key=7504795b1c27d1a1015d4996cc487c39](https://www.awesomescreenshot.com/image/50938474?key=7504795b1c27d1a1015d4996cc487c39).

Could you please confirm whether you have attempted to make a payment using the buttons? If so, and you encountered any issues, we kindly request that you record a video of the process. This will greatly assist us in understanding and resolving any problems promptly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#417346 Copied

Verno

Participant

October 5, 2024 at 16:22

I’m not talking about computer view but mobile.

#417347 Copied

Luca Rossi

Support staff

October 5, 2024 at 16:29

Hi @Verno,

Could you please check the checkout page again on mobile?

Thank you!

#417349 Copied

Verno

Participant

October 5, 2024 at 16:33

It’s okay, Thanks, It’s possible to use yith for stripe or not, because just paypal at the moment but I will check letter if woocommerce payment work as well

#417351 Copied

Luca Rossi

Support staff

October 5, 2024 at 17:02

Hi @Verno,

You can give it a try now.

We think everything is back to normal.

Best regards,
The 8Theme Team

#417355 Copied

Verno

Participant

October 5, 2024 at 17:03

Okay, Let’s me activate yith and try.
Thanks

#417356 Copied

Verno

Participant

October 5, 2024 at 17:08

I have these errors logs

Please contact administrator
for this information.

#417358 Copied

Verno

Participant

October 5, 2024 at 17:18

Thanks,
Thank you all are working

#417359 Copied

Andrew Mitchell

Support staff

October 5, 2024 at 17:54

Dear Verno,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#417361 Copied
Tagged: fix woocommerce checkout page, payment issues woocommerce wordpress, paypal stripe failures woocommerce, troubleshooting woocommerce checkout, woocommerce checkout issues, wordpress themes checkout problems, wordpress woocommerce payment troubles
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Checkout page, neither paypal or stripe are working

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