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Checkout Page Not Working & Variable Product Settings Not Working

This topic has 8 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

nasan

Participant

April 15, 2017 at 09:37

Hi there, I have the latest version of WooCommerce and the Xstore theme however, my checout page is not working it just shows a blank page and I cannot edit variable product details.

Please help/

Please, contact administrator
for this information.

#160225 Copied Theme version: LATEST WooCommerce version: LATEST

7 Answers

nasan

Participant

April 17, 2017 at 11:20

Please help, Customers cannot checkout.

Please, contact administrator
for this information.

#160286 Copied

nasan

Participant

April 19, 2017 at 08:34

Please help.

#160480 Copied

Olga Barlow

Support staff

April 19, 2017 at 13:06

Hello,

Problem with variations related to the third-party plugin – Ultimate Addons for the VC, please, update this plugin to the latest version!

Use this fix for the checkout https://www.8theme.com/reply/159693/

Regards

#160527 Copied

nasan

Participant

April 19, 2017 at 16:08

Thanks so much!

#160585 Copied

Olga Barlow

Support staff

April 19, 2017 at 16:20

You are welcome!

Regards

#160592 Copied

nasan

Participant

April 20, 2017 at 09:09

Hi there, regarding the Variable Products settings not working, I was told that it was one of my plugins which were causing the issue however, I have deactivated and deleted the plugin and the error still persists. Please help.

#160668 Copied

Olga Barlow

Support staff

April 20, 2017 at 09:38

Hello,

If you check the console you’ll see error http://prntscr.com/eylz6u because of Advanced Custom Fields PRO plugin, you are using old version of this plugin by the way.
So, once I disabled that plugin I can edit variations http://prntscr.com/eym06p

I don’t know why it does not work for you if you disable third-party plugins that did not come bundled with our theme.

Regards

#160682 Copied
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