Return to previous page

Checkout page right section loading Issue

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

kaks2000uptrend

Participant

August 22, 2023 at 07:11

I can’t properly use checkout page. It loading right section.

#365201 Copied Theme version: 6.3 WooCommerce version: 8.0.2

3 Answers

Tony Rodriguez

Support staff

August 22, 2023 at 07:42

Hello, @kaks2000uptrend,

Thank you so much for purchasing our theme and contacting our support center.

We are unable to see your provided screenshot,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We kindly request you to create temporary wp-admin access. This will enable us to review your settings and provide the necessary assistance.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#365204 Copied

kaks2000uptrend

Participant

August 22, 2023 at 08:38

https://we.tl/t-pgp8462jsS

#365208 Copied

Tony Rodriguez

Support staff

August 22, 2023 at 08:57

Hello, @kaks2000uptrend,

We appreciate your prompt response and the screenshot you provided. Our team has thoroughly reviewed your site and we are pleased to inform you that we did not find any issues. We kindly request you to view the attached video for your reference. https://www.veed.io/view/919923da-e03b-4085-ae55-b722cce3b61e?sharingWidget=true&panel=share

We noticed that you are currently utilizing the Advanced Cart/Checkout layout. We recommend that you try disabling this feature. You can do this by navigating to XStore > Theme Options > Woocommerce > Cart/Checkout Layout and selecting ‘Turn OFF’. Please ensure to save your changes by clicking ‘Publish’. https://imgur.com/xjpZr8F

Once you have made these changes, kindly revisit your site to verify if everything is functioning as expected.

We trust that this information will be of assistance to you.

Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#365211 Copied
Tagged: checkout page loading issue, loading issue solutions, right section loading problem, woocommerce checkout trouble, woocommerce template fixes, wordpress checkout fixes, wordpress woocommerce templates
Viewing 4 results - 1 through 4 (of 4 total)