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Checkout page showing an error after payment

This topic has 2 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

Sahan

Participant

June 12, 2024 at 12:58

Hi,

When I do a checkout after making a payment via paypal, its displaying the below error.

“Billing Email address is a required field.”

When I go to customise the checkout page, I can see that there is an email address field available and has been made required. However, in the checkout page, this field is not visible so I have no way to enter the billing email address. I have provided my website login info. Please login and check the issue for me.

Cheers,

Please, contact administrator
for this information.

#399446 Copied Theme version: 9.3.11

1 Answer

Tony Rodriguez

Support staff

June 12, 2024 at 13:53

Hello, @Sahan,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you temporarily deactivate the Woopay payment plugin on your website and verify if the issue persists. We believe this step may resolve the problem you are experiencing.

Additionally, we recommend reviewing the discussion in the following thread for further insights and potential solutions: (https://www.8theme.com/topic/checkout-page-billing-email-address-is-a-required-field/#post-398499).

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#399459 Copied
Tagged: checkout page error fix, payment error woocommerce, woocommerce checkout error, woocommerce payment error resolution, woocommerce payment solutions, wordpress checkout troubleshooting, wordpress woocommerce template issues
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