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Checkout page state dropdown issue, random states getting selected

This topic has 4 replies, 3 voices, and was last updated 1 weeks ago ago by Luca Rossi

Ar777

Participant

February 15, 2025 at 14:16

Hello, we’re facing dropdown issue of state selection in Checkout page, the states are getting randomly selected. Please check and resolve this issue as it is affecting our sales!

we have attached the video too for better understanding, please take a look.

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3 Answers

Rose Tyler

Support staff

February 16, 2025 at 10:19

Hello, Ar777,

Thank you for reaching out to us.

Could you please let us know which browser you are using? We do not see any issues in the Chrome browser. Kindly conduct testing using different devices and browsers, and share the results with us.

Best Regards,
8Theme’s Team

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Ar777

Participant

February 17, 2025 at 13:59

Hello,
Kindly check in multiple device we are facing issues in mobile phone as well. We checked in multiple devices. Browsers we used were Firefox and Chrome. The drop down does not opens at random times selecting state on its own.

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Luca Rossi

Support staff

February 18, 2025 at 09:06

Dear @Ar777,

We have noticed that your website currently has 40 active plugins.

To help identify the issue, we kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling these plugins, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue continues, we suggest switching to the Parent Theme if you are currently using the Child Theme. Once you have made this change, clear your cache and check again. Additionally, please perform the same test using the default WooCommerce theme, Storefront, as the issue may be related to custom code within the Child Theme.

Please let us know the results so we can further assist you.

Best regards,
8Theme Team

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