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Checkout woocomerce loop impossible finish the payment

This topic has 10 replies, 3 voices, and was last updated 11 months, 4 weeks ago ago by Rose Tyler

Santo84

Participant

March 12, 2024 at 17:15

good morning, I hope someone can help me. I can’t solve this problem. once the product has been placed in the cart it is impossible to proceed with checkout and select the payment method. the page continues to remain in loop

#386623 Copied Theme version: ...

9 Answers

Tony Rodriguez

Support staff

March 13, 2024 at 08:01

Hello, @Santo84,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you conduct a test when the default WooCommerce theme, (Storefront), is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

2/ However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#386660 Copied

Santo84

Participant

March 20, 2024 at 14:45

I tried installing the original tma but nothing changed.

Even with plugins the situation does not change

#387691 Copied

Rose Tyler

Support staff

March 20, 2024 at 16:07

Hello, @Santo84,

This means the problem on your site is not caused by our theme, so we would recommend you contact support of the WooCOmmerce plugin support –
https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#387700 Copied

Santo84

Participant

March 21, 2024 at 13:08

I installed the patcher
FIXED: Compatibility with WooCommerce v.8.7.0
I tried placing an order after installation and it worked.

but now the product slider no longer works on the home page.

Files is visible for topic creator and
support staff only.

#387866 Copied

Rose Tyler

Support staff

March 21, 2024 at 14:02

Hello, @Santo84,

We appreciate your prompt response.

We would like to inform you that the notification regarding the widget’s deprecation should not interfere with the widget’s functionality. To assist you further, we kindly request that you provide us with the URL of the page experiencing the issue, along with temporary wp-admin credentials. This will enable us to review your settings and address the problem effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#387877 Copied

Santo84

Participant

April 3, 2024 at 12:35

Good morning. I solved the homepage problems but now with the new xstore update the continuous loop problem on the checkout page has returned

#389842 Copied

Rose Tyler

Support staff

April 3, 2024 at 13:03

Hello, @Santo84,

We kindly request that you conduct a test when the default WooCommerce theme, (Storefront), is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, we kindly ask you to provide us with the URL of the affected page along with temporary administrative access to your WordPress dashboard.

Best Regards,
The 8Theme Team

#389845 Copied

Santo84

Participant

April 7, 2024 at 18:19

good morning the problem is that the site with xstore is giving everything deprecated. as I look at themes I see XStoreVersion: 9.3.4 and xstore child. I don’t see storefront

#390526 Copied

Rose Tyler

Support staff

April 8, 2024 at 07:36

Hello, @Santo84,

We regret to inform you that your previous response was not entirely clear to us. We kindly request that you navigate to the Appearance section, then proceed to Themes, select ‘Add Theme’, search for the Storefront theme, and proceed with its installation and activation to do the test of the checkout page. Once you have completed this task, we would greatly appreciate it if you could inform us of the outcome.

Best Regards,
The 8Theme Team

#390559 Copied
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