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CheckoutPage Does not work “Button no reaction”

This topic has 5 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Rose Tyler

Youssein

Participant

February 12, 2024 at 14:32

I have noticed a problem on the checkout page: When customers try to click on the “Order with obligation to pay” button, nothing happens. This situation has already caused customers to bounce because they were unable to make payments. Can you please help me with this?

#383166 Copied Theme version: .9.2.5

4 Answers

Youssein

Participant

February 12, 2024 at 14:33

avant-garden.at/wp-admin

You can see the username and password below

Please contact administrator
for this information.

#383167 Copied

Rose Tyler

Support staff

February 12, 2024 at 14:51

Hello, Youssein,

Thank you for contacting us and for using XStore.

1. We kindly request that you provide us with a video recording demonstrating the issue, along with the steps necessary to replicate the problem.

2. Could you please confirm if the “Order with obligation to pay” button is associated with a third-party plugin? If so, could you specify which one?

3. We would also ask that you verify the functionality when the Advanced checkout feature is deactivated. This can be done by navigating to Theme Options > WooCommerce > Cart/Checkout Layout.

Thank you for your cooperation.

Kind Regards,
8theme team

#383174 Copied

Youssein

Participant

February 12, 2024 at 15:29

Hello 8Tehme,

the third-party provider for this is Mollie.

And I haven’t found the path?

or how to get to it!

3. We would also ask that you verify the functionality when the Advanced checkout feature is deactivated. This can be done by navigating to Theme Options > WooCommerce > Cart/Checkout Layout.

#383181 Copied

Rose Tyler

Support staff

February 12, 2024 at 15:58

Hello, Youssein,

1. We kindly request that you provide us with a video recording demonstrating the issue, along with the steps necessary to replicate the problem.

2. Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

3. Theme Options > WooCommerce (Shop) https://prnt.sc/doI50xWHfpEF > Cart/Checkout Layout https://prnt.sc/l32t0kf9sMZg > https://prnt.sc/h8Fu4awpJL7u – disable Advanced layout and check how it works then. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#383183 Copied
Tagged: fix checkout page, resolve wordpress checkout problems, woocommerce checkout issue, woocommerce checkout reaction problem, woocommerce template issues, wordpress checkout button failure, wordpress woocommerce checkout solution
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