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Child Theme doesn't work - by MaryAnne

This topic has 12 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

MaryAnne

Participant

September 17, 2015 at 07:55

Hello,

I attempted to create a child theme using normal WordPress standards (as shown on the child theme documentation). When activated though, several parts of the site are broken.

When referencing the Royal theme documentation, it says to use the child theme included with the theme files. However, there was no child theme included.

Can you please advise on what needs to be done to create a working Royal child theme?

Thanks

#87418 Copied

11 Answers

Robert Hall

Support staff

September 17, 2015 at 08:14

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#87421 Copied

MaryAnne

Participant

September 17, 2015 at 17:00

WP admin and FTP info added. Thanks!

Please, contact administrator
for this information.

#87620 Copied

Eva Kemp

Support staff

September 17, 2015 at 18:41

Hello,

I’ve uploaded “royal-child” folder in wp-content/themes directory. You can activate child theme in Appearance > Themes.
Also please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#87641 Copied

MaryAnne

Participant

September 18, 2015 at 16:11

I just activated the child theme you created, and now it really broke the site. You can check it out to see what I mean. Please advise ASAP – switching back to the main Royal theme doesn’t fix the problem. Its broken no matter what now.

Please, contact administrator
for this information.

#87982 Copied

Eva Kemp

Support staff

September 18, 2015 at 16:40

Hello,

I’ve renamed your old theme version to “royal_1.5.1” in wp-content/themes directory and uploaded new theme version.
Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#87993 Copied

MaryAnne

Participant

September 18, 2015 at 16:44

Ok, thats definitely progress!

Now however, I can’t re-import my theme options. Clicking the “import” link doesn’t open the box to paste in my content like before.

#87996 Copied

Eva Kemp

Support staff

September 18, 2015 at 17:08

Hello,

I’ve just checked “Import Options” link in Theme Options > Import/Export and the box is shown:
http://storage3.static.itmages.com/i/15/0918/h_1442592480_7709508_1409273298.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#88000 Copied

MaryAnne

Participant

September 18, 2015 at 17:26

Ok. I was able to get it to open in another browser.

That said, it still didn’t actually update the options after import. I have to go back through and reset all options manually.

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Eva Kemp

Support staff

September 18, 2015 at 17:28

Hello,

So, is the issue resolved now?

Regards,
Eva Kemp.

#88004 Copied

MaryAnne

Participant

September 18, 2015 at 17:43

Yes, I believe so, thank you.

#88007 Copied

Eva Kemp

Support staff

September 18, 2015 at 18:13

Hello,

You’re welcome.

Regards,
Eva Kemp.

#88008 Copied
Tagged: child theme, fixing, issues, templates, troubleshooting, woocommerce, wordpress
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