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Child Theme Drops Formatting After Updating Parent

This topic has 11 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

TyleratThoseGuys

Participant

July 4, 2017 at 22:15

Hello,

I was trying to update my theme. I use WPEngine and used their staging site system to attempt the theme update before making live. Unfortunately, obvious items like the logo in the header and font choices are all gone. Please help!

I tried uploading the legenda theme folder by both overwriting the existing, and by deleting the legenda theme folder on the server and replacing with new theme folder. Both gave the same results.

Also, in the support of this issue, could you help me know what I did wrong in updating the parent theme if possible – I can imagine we’ll be updating more in the future, and I’d like to know what to do next time. 🙂

Thanks,
Tyler

Please, contact administrator
for this information.

#167071 Copied Theme version: 3.2 (updated from 3.02.1495...) WooCommerce version: 4.8

10 Answers

Rose Tyler

Support staff

July 6, 2017 at 08:30

Hello,

Sorry for the delay.
We need a full access to the wp-admin panel to help you correct update theme. Please check credentials.
Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).
Note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme to proper work with new versions.

Regards,
Rose Tyler.

#167198 Copied

TyleratThoseGuys

Participant

July 6, 2017 at 13:41

Hello Rose Tyler,

Are you talking about credentials to the actual live site or that the credentials for the staging site didn’t work? I’m happy to supply, just confused about the ask.

I have the backup of the site. Do you need it?

Many thanks,
Tyler

#167234 Copied

Rose Tyler

Support staff

July 6, 2017 at 14:51

Hello,

Please provide credentials to both sites (wp-admin and ftp) where you need to update the theme.

Note that after updating theme via WPEngine, you need to import your theme options (Theme Options > Import/Export > Options) from your export file, that you made before the update.

Regards,
Rose Tyler.

#167241 Copied

TyleratThoseGuys

Participant

July 6, 2017 at 15:21

Sure thing…will provide privately.

Please, contact administrator
for this information.

#167248 Copied

Rose Tyler

Support staff

July 7, 2017 at 09:30

Hello,

I’ve checked your site http://prntscr.com/fspabs. The 3.2 version is latest now. Is your problem solved?
To prevent losing such settings as logo and font, simply export your Theme Options before the update and import these settings after.

Regards,
Rose Tyler.

#167305 Copied

TyleratThoseGuys

Participant

July 7, 2017 at 14:46

I’m sorry Rose Tyler, but I logged in and it is still showing Legenda version 3.0.2 for me on both parent and child. Shouldn’t the Parent be upgraded to 3.2?

#167333 Copied

Rose Tyler

Support staff

July 7, 2017 at 14:50

Hello,

Oh, I see. Please wait I will update the theme for you.

Regards,
Rose Tyler.

#167334 Copied

Rose Tyler

Support staff

July 7, 2017 at 16:06

Hello,

We have updated the theme on your staging site and made some changes in function.php of your child theme because your code in this file made the site broken. Please check the site and you can transfer it to your main site.

Regards,
Rose Tyler.

#167336 Copied

TyleratThoseGuys

Participant

July 7, 2017 at 16:48

Sorry Rose Tyler,

I tried deploying it to my live site and it strips out logos and some of the formatting still. If I go and import the export code that is generated, will that fix it? I haven’t done it because Legenda is taking me through the activation process again.

#167343 Copied

Rose Tyler

Support staff

July 10, 2017 at 08:19

Hello,

You need to enter your purchase code to activate the theme and skip Setup Wizard. Then import your Theme options.

Regards,
Rose Tyler.

#167451 Copied
Tagged: child theme, formatting, parent theme, woocommerce, wordpress
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