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Child theme installing only, not parent, for beauty & cosmetics demo

This topic has 6 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

lloyd

Participant

November 30, 2023 at 01:49

I’ve installed the theme, but when I try to import the Beauty & Cosmetics demo, its not working.

Please, contact administrator
for this information.

#375214 Copied Theme version: 9.2

5 Answers

Tony Rodriguez

Support staff

November 30, 2023 at 06:31

Hello, @lloyd,

Thank you so much for purchasing our theme and contacting our support center.

1) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the php version 8.0 on your site and increase max execution time minimum 5000. Check the image for specific requirements here: https://imgur.com/wKn5z6x -Please contact your hosting provider and ask them to fix.

2) We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset, provide us with temporary WP-admin access, and let us know which demo you would like to import. We will help you with the import.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#375221 Copied

lloyd

Participant

December 13, 2023 at 03:11

I tried again, still getting the same issue after updating to PHP 8

Please contact administrator
for this information.

#376461 Copied

Tony Rodriguez

Support staff

December 13, 2023 at 06:42

Hello, @lloyd,

Upon reviewing your website, we have observed that it is currently running on PHP version 8.2.13. To ensure optimal compatibility and performance, we kindly request that you downgrade the PHP version to 8.0.

For your convenience, we have provided a screenshot detailing the necessary information: https://imgur.com/OIOSRsE

Once you have completed the downgrade, please inform us so that we may proceed with the verification process. Subsequently, we will be able to assist you with the importation of the Beauty & Cosmetics demo onto your site.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Thank you.

Best Regards,
The 8Theme Team

#376476 Copied

lloyd

Participant

December 14, 2023 at 00:25

I have downgraded the PHP to 8.0

Please contact administrator
for this information.

#376602 Copied

Tony Rodriguez

Support staff

December 14, 2023 at 06:31

Hello, @lloyd,

Thank you for your response.

We are pleased to inform you that the issue you reported has been resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes. Additionally, we have successfully imported the Beauty & Cosmetics demo onto your site.

For your reference, please see the attached image. https://ibb.co/cXjbrsf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team.

#376613 Copied
Tagged: beauty & cosmetics demo, best woocommerce themes, child theme installation, cosmetics woocommerce themes, only child theme, top selling themes, woocommerce beauty themes
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