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Child Theme throws strange grey boxes and doesnt load header properly

This topic has 6 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Andrew Mitchell

TSpinde

Participant

March 12, 2024 at 10:31

Dear 8theme Team,

on our page, without further changes, switching once from Child to main Theme and back resulted in random grey boxes appearing, as well as the sidemenu (click on my account) not working properly anymore. I checked the debug log, but none of the errors seem to really highlight what the issue is. Do you know what happened? Login-data attached.

Very best and thank you so much,
Timo

Please, contact administrator
for this information.

#386504 Copied Theme version: 9.2.9

5 Answers

TSpinde

Participant

March 12, 2024 at 10:33

P.S.: This only applies to subpages! On the home page the header is fine, the My Account side menu is not, and on all other pages both is broken. Just an example; this page has random header errors: https://bodensee-liebe.com/produkt-kategorie/maenner/, this page also https://bodensee-liebe.com/impressum/. Attached are screenshots as well of the problem. I did already check the wordpress log/debugging and called the webhost, but nothing lead to finding the problem. Everything seems to point towards the theme.

#386505 Copied

TSpinde

Participant

March 12, 2024 at 10:47

Screenshots below

Files is visible for topic creator and
support staff only.

#386509 Copied

Rose Tyler

Support staff

March 12, 2024 at 13:23

Hello, TSpinde,

Thank you for getting in touch with us.

Fixed (Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear).

Kind Regards,
8theme team

#386539 Copied

TSpinde

Participant

March 12, 2024 at 13:26

Thank you so much!

#386542 Copied

Andrew Mitchell

Support staff

March 12, 2024 at 13:26

Dear TSpinde,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#386543 Copied
Tagged: child theme issues, fix woocommerce template, grey boxes error, header loading problem, woocommerce wordpress templates, wordpress theme troubleshooting
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Child Theme throws strange grey boxes and doesnt load header properly

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