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Clasico Theme does not work with ipad tablet and mobile devices

This topic has 6 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

Carlo88

Participant

December 4, 2015 at 11:39

Good morning,

I’m using your Classico theme, but I noticed some problems.

1- With mobile phone (I tried with Android) it is IMPOSSIBLE to complete the checkout after choosing a product because I CAN’T fill in the form controls text input entries (Name, surname, street fields and so on). It is like it is not possible to type in, like the form controls (input text entry controls) are not active and are not customizable.

2- With Ipad, the form controls are ok (I can type in name, surname…) BUT the dropdown menu are not working, simply I can’t open a dropdown menu.

Thanks a lot, but I really love your theme!
Have a good day ! Carlo

Please, contact administrator
for this information.

#102738 Copied Theme version: 1.3 WooCommerce version: 4.3.1

5 Answers
Jack Richardson

Support staff

December 4, 2015 at 16:08
Hello,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile and “Custom CSS for tablet”:

.checkout .col-lg-5.col-md-5 { display: inline-block; }

Best regards,
Jack Richardson.
#102778 Copied
Carlo88

Participant

December 4, 2015 at 18:30

Thanks a lot!
But on ipad the dropdown menu in the main menu is no working!

How could I fix that?

Thanks a lot! Carlo

ps: Now the problem 1 is solved 🙂 (about checkout input text entry)

#102815 Copied

Eva Kemp

Support staff

December 4, 2015 at 20:05

Hello,

I’ve checked drop down menu and it’s working:
http://storage9.static.itmages.com/i/15/1204/h_1449255834_2279605_8139856e48.png

Could you please clarify how we can replicate the problem?

Thank you.

Regards,
Eva Kemp.

#102831 Copied

Carlo88

Participant

December 10, 2015 at 10:51

Hi!
I don’t know..the issue is that with a mobile phone the dropdown menu is working perfectly (as you showed me here http://storage9.static.itmages.com/i/15/1204/h_1449255834_2279605_8139856e48.png) BUT with tablet is still not working.

You can replicate the problem visiting http://www.manifatturecotoniere.it with a tablet working with Android or IOS operating system, visiting the site with “Desktop mode” and not “Mobile Mode”.

You will notice that the dropdown menus are working “strange”:

1-To open a dropdown menu from the main menu (in homepage) for instance “Prodotti”, I have exactly to tap on the arrow on the right ( > ) close to the final “i” of “Prodotti”. If I tap exactly on the > , the dropdown menu open…
2- But then, once “Prodotti” is open, I cant navigate the nested sub dropdown menu, because the “>” trick doesn’t work.

I would like that I could tap on “Prodotti” and the dropdown menu opened. Once opened, I would like to tap any submenu (under “Prototti”) to open again the nested menu.

Thanks! Have a nice day! Carlo

In the private message part the credentials to go to dashboard!

Please, contact administrator
for this information.

#103725 Copied Theme version: 1.3 WooCommerce version: 4.4

Eva Kemp

Support staff

December 10, 2015 at 14:13

Hello,

Please update the theme to the latest version 1.4.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#103765 Copied
Tagged: clasico theme, ipad, mobile devices, tablet, templates, woocommerce, wordpress
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