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Classic mode and Visual Composer not working

This topic has 23 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

Aziina

Participant

July 19, 2016 at 17:42

Hi,

I have just tried to change something on my homepage but the way edits are done in pages is missing. The classic mode shows code in both visual and text display. When I click frontend edit it starts loading but never actually loads the page to edit.I have done research and seen many people are having this problem but cannot understand how to fix it. Can you please help?

Please, contact administrator
for this information.

#134088 Copied Theme version: Legenda

22 Answers

Eva Kemp

Support staff

July 19, 2016 at 18:02

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#134091 Copied

Aziina

Participant

July 19, 2016 at 18:24

Sorry they should be correct now.

Please, contact administrator
for this information.

#134095 Copied

Jack Richardson

Support staff

July 19, 2016 at 20:26

Hello,

Sorry, but still incorrect.
Please check login details or reset the password.

Best regards,
Jack Richardson.

#134102 Copied

Aziina

Participant

July 19, 2016 at 22:30

ok, changed, the right one is below. SO SORRY!It was changing a letter to capital when I was submitting

Please, contact administrator
for this information.

#134107 Copied

Eva Kemp

Support staff

July 20, 2016 at 07:35

Hello,

You’re using very old Visual Composer version. Update it to 4.12 version and other plugins too. The archives are located at this page https://www.8theme.com/download-plugins/ .
You need upload new versions via FTP.

Regards,
Eva Kemp.

#134121 Copied

Aziina

Participant

July 20, 2016 at 09:56

Thank you Eva. Is it possible to give you FTP details as I don’t know how to update a plugin on FTP?

#134145 Copied

Jack Richardson

Support staff

July 20, 2016 at 10:04

Hello,

Please give us FTP credentials in private content and we’ll help you to update the plugin.

Best regards,
Jack Richardson.

#134146 Copied

Aziina

Participant

July 20, 2016 at 10:29

Hi Jack,
Thank you, info below.

Please, contact administrator
for this information.

#134151 Copied

Jack Richardson

Support staff

July 20, 2016 at 12:39

Hello,

I’ve updated Visual Composer plugin. Please check it now.

Best regards,
Jack Richardson.

#134156 Copied

Aziina

Participant

July 20, 2016 at 14:23

Hi,

Yes it is all there now 🙂 However it will not let me change a picture for example in the homepage I am trying to change the single picture but it will not let me save any changes. Not sure if this is related?

#134164 Copied

Jack Richardson

Support staff

July 20, 2016 at 14:30

Hello,

As I see the theme version you are using is old too. You need to update it to the latest version
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#134167 Copied

Aziina

Participant

July 20, 2016 at 14:45

Oh no! Is this something you could do for me as well?

#134170 Copied

Jack Richardson

Support staff

July 20, 2016 at 16:35

Hello,

Please create backup of your site files and database and notify us to start the theme update process.
You can ask your hosting provider support to help you with site backup.

Best regards,
Jack Richardson.

#134184 Copied

Aziina

Participant

July 21, 2016 at 06:29

Hi, thank you backup has been done.

#134224 Copied

Aziina

Participant

July 21, 2016 at 08:31

My website has crashed, I am just talking to my server to fix the problem, so please just hold with the theme update so they do not clash with your work.

#134245 Copied

Jack Richardson

Support staff

July 21, 2016 at 09:01

Hello,

I’ve updated the theme for you.
Please check your site now.

Best regards,
Jack Richardson.

#134246 Copied

Aziina

Participant

July 21, 2016 at 09:06

Ok you can go ahead now, thank you for the patience.

#134251 Copied

Jack Richardson

Support staff

July 21, 2016 at 09:11

Hello,

I’ve updated the theme for you.
Please check your site now.

Best regards,
Jack Richardson.

#134255 Copied

Aziina

Participant

July 21, 2016 at 09:28

Ok great! Everything is working now!
I am still getting a message that says ‘Your theme (LEGENDA – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.’ Should this have left with the update?

#134256 Copied

Jack Richardson

Support staff

July 21, 2016 at 09:48

Hello,

You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/legenda/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
So you can hide this message.

Best regards,
Jack Richardson.

#134259 Copied

Aziina

Participant

July 21, 2016 at 09:50

Ok thank you for all your help!

#134261 Copied

Jack Richardson

Support staff

July 21, 2016 at 10:08

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#134264 Copied
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Classic mode and Visual Composer not working

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