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Classico Installation problems - by paowillis

This topic has 51 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

paowillis

Participant

June 23, 2015 at 22:26

Hello I purchased Classico today, I´m very exited but having some issues:
I downloaded directly from Envato it was a 200 something meg,
When i tried to install through WP it just blew out! I tried tree times,
then i read the common issues from envato and it suggested to Upload manually through FTP, and I did,
When i went to the theme Installer in WP it says that i cannot find the main theme only the child theme…
So i Came back to 8theme and acces my account and in downloads i found the Classico theme, so i downloaded again, it was only 23 megs,
I insstalled it through wp installer, it said everything ok, but when i tried to activate it i gave me this error: Parse error: syntax error, unexpected T_FUNCTION in /home/content/c/i/n/cintamexico/html/shopcintaonline/wp-content/themes/classico/framework/woo.php on line 97
And it blew the site, so i deleted maually the theme trhough ftp, so i can acces again…

So I can´t install..
Please help!
Paola

#71157 Copied WooCommerce version: Versión 2.3.11

50 Answers

paowillis

Participant

June 23, 2015 at 22:31

Something more! 🙁
After the crash, and manually deleting the theme i was able to go back to wpadmin,
But not to the site! and can´t activate any theme…
just borken..

#71158 Copied

Jack Richardson

Support staff

June 24, 2015 at 07:05

Hello,

The error “Parse error: syntax error, unexpected T_FUNCTION” means you’re using low php version. You need ask your hosting provider support to increase php version to 5.3. If the issue persists after that please provide us with WP Dashboard panel and FTP credentials in private content.

Best regards,
Jack Richardson.

#71176 Copied

paowillis

Participant

June 24, 2015 at 20:43

Hello Jack, thanks for your reply
I did as you asked and Godaddy support increased to PHP 5.3 and also increased in php.ini max upload to 128 m
So i Upladed via FTP the Theme again and tried to setup.
after Activation it gave me the following message:

array() expects parameter 1 to be a valid callback, function ‘yourtheme_woocommerce_image_dimensions’ not found or invalid function name in /home/content/c/i/n/cintamexico/html/shopcintaonline/wp-includes/plugin.php on line 496

Also it showed a window asking to install some plugins, This theme requires the following plugins: 8theme Post Types, Revolution Slider, Ultimate addons for Visual Composer and Visual Composer.

This theme recommends the following plugins: Essential grid, Master Slider, Screets Chat and WishList.

Begin installing plugins | Dismiss this notice

i tried to follow the link but it came to Blank page, since then i can´t acces the website or the themes module, i can only go to wp desktop..
Do you need the access?

#71424 Copied

Jack Richardson

Support staff

June 25, 2015 at 09:56

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#71523 Copied

paowillis

Participant

June 25, 2015 at 15:19

Thank you for you help!
i send you acces

I have been having problems accesing wp admin since the crash i hope you can get in

Please, contact administrator
for this information.

#71610 Copied

paowillis

Participant

June 25, 2015 at 15:38

Impossible to logn!

Please, contact administrator
for this information.

#71620 Copied

Eva Kemp

Participant

June 25, 2015 at 16:42

Hello,

Sorry, but wp-admin panel credentials are incorrect. Could you reset the password?

Regards,
Eva Kemp.

#71640 Copied

paowillis

Participant

June 25, 2015 at 17:19

Credentials

Please, contact administrator
for this information.

#71647 Copied

Jack Richardson

Support staff

June 25, 2015 at 18:37

Hello,

The problem was caused by WP Super Cache plugin. I’ve disabled it. Also I’ve installed base demo content for you. Please check the site now.

Best regards,
Jack Richardson.

#71672 Copied

paowillis

Participant

June 25, 2015 at 19:36

Thank you!!!
It seems to be working now!
I´ll start setting up now!
Thank You
Thank you!

#71689 Copied

paowillis

Participant

June 25, 2015 at 19:37

Do i need to set up the plugins now?
or you already did?
thank you..

#71690 Copied

Jack Richardson

Support staff

June 25, 2015 at 19:58

Hello,

You’re welcome.
Plugins had been installed before demo data installation.

Best regards,
Jack Richardson.

#71694 Copied

paowillis

Participant

June 25, 2015 at 22:51

Thanks you for your help, in setting up..

Now i cant change logo

I’ve changed the logo image in 8theme options/general/header settings/logo image AND Logo image for Fixed and Responsive header, but the first logo at the top of the home page still the Classico one…
I can see my logo on fotter and other pages but not in the main page

When you scroll the logo is there but not in the main page

please help

Please, contact administrator
for this information.

#71714 Copied

paowillis

Participant

June 26, 2015 at 01:38

Hello Again,
More questions
I changed the Blog to have right side bar, saved.. but it does not apply the change…

#71723 Copied

Jack Richardson

Support staff

June 26, 2015 at 07:32

Hello,

As I see your logo is shown on home page. Have you resolved the issue?
I’ve set sidebar position in the Blog page editor:
http://storage4.static.itmages.com/i/15/0626/h_1435300304_9684359_a680970157.png

Please check now.

Best regards,
Jack Richardson.

#71740 Copied

paowillis

Participant

June 26, 2015 at 17:37

thanks for your help

I found out where to change the main logo in the main page menu, once you uploaded in the theme options, in the header customization you need to go to pages and main mage, and delete classico logo, THEN it will show the logo you updated in Header, I saw someone else asked the same question, maybe this would help..

Another Question.
How do i activate the second image on hover in the products?
Thank you

#71902 Copied

paowillis

Participant

June 26, 2015 at 17:38

An thank you for your help with the blog side bar, now i learned!
kind regards
Pao

#71903 Copied

Eva Kemp

Participant

June 26, 2015 at 18:24

Hello,

Please go to Products > edit a product and find “Hover image” option at the bottom of the page editor.
Then go to 8Theme Options > E-Commerce > Products Page Layout > Product Image Hover > Swap.

Regards,
Eva Kemp.

#71908 Copied

paowillis

Participant

June 26, 2015 at 20:31

Hello Emma
Thank you , but the instructions you sent me did not work
Could you check it out

Please, contact administrator
for this information.

#71955 Copied

paowillis

Participant

June 27, 2015 at 02:44

Hello Again
How do i edit a Parallax section?
thank ou

#71965 Copied

Eva Kemp

Participant

June 27, 2015 at 09:39

Hello,

Please read in the documentation how to edit Parallax section:
https://www.8theme.com/classico-theme-documentation/ (paragraph “3.5. Visual Composer” > Parallax effect).

The issue with hover effect has been fixed. Please clear browser cache and check.

Regards,
Eva Kemp.

#71977 Copied

paowillis

Participant

June 27, 2015 at 22:07

Thank you Eva!
Did you disbled my Jet pack in order to make work the Hover images?? because my FAVICON disapeard, should i have Jetpack plugin disabled?
In that case how do i configure the favicon.
I usually manage my social media through jetpack, how do i configure social media through your Theme?
I found where to change the parallax images, but everytime i create a new page it pulls a specific image (from your sample library) how do i change that default option to set one of my images?

Thnks for your help

#72018 Copied

paowillis

Participant

June 27, 2015 at 22:37

So many questions, sorry, i read the documentation but just cant find some things…
where do i change the background in the header of the product page..?
I just can´t find it…

#72021 Copied

Jack Richardson

Support staff

June 29, 2015 at 08:09

Hello,

You can enable Jetpack plugin and configure it to your needs.
Upload your images via WP Dashboard > Media Library and select them when creating parallax effect.
To change picture on Products page go to 8Theme Options > General > Header Settings > Breadcrumbs background and upload your image.

Best regards,
Jack Richardson.

#72069 Copied

paowillis

Participant

June 30, 2015 at 00:35

Thank you Jack
Slowly getting there,
two language questions,
some of teh buttons are in english how do i change them to Spanish?
In the top of the home page there are the translation links how do i configure them?
thanks
Paola

#72273 Copied

Eva Kemp

Participant

June 30, 2015 at 08:36

Hello,

If you want to have multilingual site you need use WPML plugin http://wpml.org/ .
As I see you didn’t translate the theme in .po file in the directory wp-content/themes/classico/languages. Please refer to our documentation how to do this correctly: https://www.8theme.com/classico-theme-documentation/ (paragraph “10.1. Base theme translation”).

Regards,
Eva Kemp.

#72306 Copied

paowillis

Participant

July 1, 2015 at 16:59

Hello Eva you always so helpful..
we are trying to do the translation..
My site is comming along but ii still have some issues just can´t firgure out
please help
1. Once we are in the product page there is no back button of a way to continue shopping (unles you added to the Cart, then you get the button for continue shopping) but if you want to keep on lokking for products, there is no back button.. the links on the banner do not work.. to shop
2. Also every time i open a page it brings me to a new page, so you end up with several pages open at the same time, not so easy to navigate, where do i configure this options?
3.In the shop page there are tabs for Featured produts, Popular, Last minute etc.. how do i set the properties of a product to appear on this tabs? or is it automatic?
4. where do i change the name of those tags to fit my needs?

I hope you have time to reply today.. before you close.. my deadline for launching the website is Today 1 july.. hope to get at least close..
thanks for your help
i send you the link to the page in case you whant to check it out
Paola

#72640 Copied

Eva Kemp

Participant

July 1, 2015 at 19:47

Hello,

1. Try to use “Return to previous page” link when you are on a single product page: http://storage1.static.itmages.com/i/15/0701/h_1435775947_9976625_e9d16ad1e0.png

2. Sorry, but I don’t see any issues, all pages are opened in one browser tab. Try to check it in another browser.

3. Please read this article how to mark featured and new products:
http://support.8theme.com/index.php?/Knowledgebase/Article/View/9/0/how-to-mark-products-as-featured-and-new-ones
Also you can edit 8theme Products element in VC editor on your Shop page and write products IDs in the “IDs” field.

4. You can edit the tabs in the page editor:
http://storage3.static.itmages.com/i/15/0701/h_1435776410_7947551_512b93168a.png

Regards,
Eva Kemp.

#72676 Copied

paowillis

Participant

July 1, 2015 at 20:21

Hello Eva
I know it sounds silly but there is no link in my browser…
niether in firefox or Chrome
ftp://classicotheme@cintamexico.com/logs/no-link.png
what i´m doing wrong?

#72685 Copied
Tagged: classico, installation, problems, themes, woocommerce, wordpress
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