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Classico Installation problems - by paowillis

This topic has 51 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

Eva Kemp

Support staff

July 1, 2015 at 20:33

Hello,

Are you using the latest browsers versions?
Please check it.

Regards,
Eva Kemp.

#72698 Copied

paowillis

Participant

July 1, 2015 at 20:52

Yes I`am.. and it is not working

and also i can`t controll what version my costumers will use…

what to do..? if it is hard to continue browsing the products.. it´s no good

I added the products Widget to help, but still you can´t see al the products so you can miss some products…
is there a way to ad pagination so you can continue browsning in the same window or something…

#72704 Copied

paowillis

Participant

July 2, 2015 at 02:58

hello Eva
I´m trining to customize a plugin in the right sidebar of the home page but it is not showing properly
ftp://classicotheme@cintamexico.com/logs/right%20widget%20not%20showing%20properly.png

#72733 Copied

Eva Kemp

Support staff

July 2, 2015 at 08:22

Hello,

Did you customize any theme files?
May we reupload the theme?

Regards,
Eva Kemp.

#72758 Copied

paowillis

Participant

July 3, 2015 at 04:26

I don´t know what you mean by customize Files,
i have customized all the site…
I dont enven know how to customize the Files…
but
If the reupload would change all my work of a week!, please don´t
I´snt there a way to fix just main side bar?
The problem its that it is hiding under the navigation bar..

#72918 Copied

Eva Kemp

Support staff

July 3, 2015 at 08:58

Hello,

Did you change original theme files? Did you edit them or you just made changes in Theme Options?

Regards,
Eva Kemp.

#72964 Copied

paowillis

Participant

July 6, 2015 at 16:24

Hello Eva!
I just changed the theme options, it has been a lot of work.
I´m experiencing a big problem about speed, my website is running really slow
I wanted to try in another server, but we made a copy and it did not work,
how should we do this?
Could you please chek our website, as see if it is normal to be this solow..

kind regards
Paola

#73434 Copied

Eva Kemp

Support staff

July 6, 2015 at 17:08

Hello,

The problem is caused by images loading and Visual Composer plugin scripts. You can find more information here: http://www.webpagetest.org/result/150706_H9_VJR/1/details/
You can speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action

Regards,
Eva Kemp.

#73453 Copied

paowillis

Participant

July 18, 2015 at 01:59

Hello Eva!
Me again…
i was out for a week… but launched the site las week
The Instagram Widget is not working
I placed it on the pre footer sidebar, i will link you to my instagram but wont display the thumbnails or any picture
please Help
kind regards

#75804 Copied

Eva Kemp

Support staff

July 18, 2015 at 09:03

Hello,

Please make sure your Instagram posts aren’t private so they can be visible for all visitors.

Regards,
Eva Kemp.

#75818 Copied

paowillis

Participant

August 3, 2015 at 19:03

Hello Eva!
My Instagram definetly is not working..
I´m sure it is not private and still can see them.
a few weeks ago I told you that my site is really slow..
and some things are not working properly, you told meyou could reupload the Theme.
what i´m doing is to back up the whole site in my computer via ftp so in case something goes wrong we can reset it (it should be up in acouple of hours

so Maybe The re upload could help with allt he issues
have you made any improvements to Classico? nwe version? i know it was really new when i got it..
thank you
Paola

#78333 Copied

Eva Kemp

Support staff

August 3, 2015 at 19:51

Hello,

So do you confirm we may reupload the theme?

Regards,
Eva Kemp.

#78347 Copied

paowillis

Participant

August 3, 2015 at 22:23

Yes i did Back up,
Do you think the re upload will improve the performance?

thank you

#78377 Copied

Eva Kemp

Support staff

August 4, 2015 at 09:11

Hello,

I’ve reuploaded the theme and updated required plugins.
Please check Instagram widget now.
Concerning the site performance, try to disable 3rd-party plugin and check its load after that.

Regards,
Eva Kemp.

#78429 Copied

paowillis

Participant

August 7, 2015 at 21:25

Hello Eva!
Thanks for re uploading, but after that Hoover on Product pictures is not working again..
You solved this previously, but now it is not working again
Can yo check it please?

#79054 Copied

santiarango

Participant

August 7, 2015 at 22:38

Hi! I just bought Claisco but right after activation in WordPress Theme panel I get these two errors:

Warning:require_once(themes/classico/framework/thirdparty/options-framework/ReduxCore/inc/class.redux_instances.php) [function.require-once]: failed to open stream: No such file or directory in /themes/classico/framework/thirdparty/options-framework/ReduxCore/framework.php on line 35

Fatal error:require_once() [function.require]: Failed opening required ‘/themes/classico/framework/thirdparty/options-framework/ReduxCore/inc/class.redux_instances.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /themes/classico/framework/thirdparty/options-framework/ReduxCore/framework.php on line 35

What`s the problem here?
Thanks for your help.

#79058 Copied Theme version: 1.2 WooCommerce version: 2.3.13

Eva Kemp

Support staff

August 8, 2015 at 08:32

Hello @santiarango,

Seems you uploaded not all files.
Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#79073 Copied

Eva Kemp

Support staff

August 8, 2015 at 08:38

Hello @paowillis,

The issue has been fixed.
Please check.

Regards,
Eva Kemp.

#79075 Copied

santiarango

Participant

August 8, 2015 at 20:42

Hi Eva, I downloaded clasico theme again from EvatoMarket and this time it has: class.redux_instances.php but now there is another file missing: extension_theme_updater.php which is in: /classico/framework/thirdparty/options-framework/extensions/theme_updater/extension_theme_updater.php’

I got these two errors:

Warning: require_once(/home/content/13/9948413/html/inaristore/wp-content/themes/classico/framework/thirdparty/options-framework/extensions/theme_updater/extension_theme_updater.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/13/9948413/html/inaristore/wp-content/themes/classico/framework/thirdparty/options-framework/loader.php on line 22

Fatal error: require_once() [function.require]: Failed opening required ‘/home/content/13/9948413/html/inaristore/wp-content/themes/classico/framework/thirdparty/options-framework/extensions/theme_updater/extension_theme_updater.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/13/9948413/html/inaristore/wp-content/themes/classico/framework/thirdparty/options-framework/loader.php on line 22

#79118 Copied Theme version: 1.2 WooCommerce version: 2.3.13

santiarango

Participant

August 8, 2015 at 20:53

Could you please provide a link to download the Theme with all files needed for proper installation?

Thanks.

#79119 Copied Theme version: 1.2 WooCommerce version: 2.3.13

Eva Kemp

Support staff

August 10, 2015 at 09:50

Hello @santiarango,

As I see you replied in other topic that the issue had been resolved. Is everything fine now?

Regards,
Eva Kemp.

#79171 Copied
Tagged: classico, installation, problems, themes, woocommerce, wordpress
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