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Clear cache for Royal theme? - by TeamSilverback

This topic has 4 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

TeamSilverback

Participant

December 18, 2018 at 20:05

I’m trying to fix problems with Yoast Premium. One thing that they suggest is clearing my theme’s cache. I’m using Royal 4.7.3. I don’t see anything in WordPress Admin panel or here in support about clearing a cache specifically for the theme. I already cleared the cache in my browser and with my hosting server. If I’m missing something here, please direct me how to clear a theme cache.

#206146 Copied Theme version: 4.7.3 WooCommerce version: n/a

3 Answers

Olga Barlow

Support staff

December 19, 2018 at 17:13

Hello,

We have the cache for the menu and static blocks, that’s all, but I don’t think that these things could conflict with the Yoast.
Could you explain me in more details what problem do you have? Maybe I’ll be able to find out then what things you need to do.

Regards

#206181 Copied

TeamSilverback

Participant

December 19, 2018 at 17:52

Thanks for your reply, Olga. Our problem is Yoast SEO Premium has stopped be activated on our site and I can’t get it reactivated. So far, Yoast Support is stumped. Today I gave them a guest admin account and they are investigating further. If you’ve encountered this problem with other Royal users, please point me to the solution that worked for them. I don’t think our theme is the problem, especially after reading your description of Royal’s caching. If Yoast Support does need more from you, I’ll let you know.

#206183 Copied

Olga Barlow

Support staff

December 21, 2018 at 12:14

Hello,

Royal users had problems with SEO title because it was duplicated. We have fixed this issue and I don’t remember the problem that users could not enable the Yoast plugin. Did you try to enable default WooCommerce theme like Storefront and then enable Yoast plugin? Does problem still persist? Also, can’t you enable plugin or plugin is enabled but you don’t see meta tags on the frontend?

If problem happens only when our theme is enabled we need detailed information about issue(your actions step by step to reproduce it, maybe screenshot for better understanding) and Dashboard and FTP access to your site.

So, keep me in touch if Yoast support finds that Royal is the reason of the problem.

Regards

#206267 Copied
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