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Clearing selected variations on single product page

This topic has 6 replies, 3 voices, and was last updated 3 hours, 56 minutes ago ago by Luca Rossi

Martin

Participant

December 31, 2024 at 11:55

Hi,

the function for clearing selected variations on the single product page has changed.

Before it was only text next to the swatches, now it is a huge button below them (see screenshot https://snipboard.io/sCKHin.jpg, the button text is saying “Leeren”)

I have variations pre-selected and cannot have this large button on the page. How can I revert it to the former version?

Best regards
Martin

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#429165 Copied Theme version: 9.4.6

5 Answers

Tony Rodriguez

Support staff

December 31, 2024 at 13:49

Hello, @Martin,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues on our end. It appears that the problem may be related to a cache issue on your side. For your reference, we have provided an image in the private content area.

To resolve this, we kindly recommend the following steps:
1. Clear your browser cache.
2. Temporarily deactivate any caching plugins and server-side caching on your website.
3. Check the website again to see if the issue persists.

We hope these suggestions are helpful. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Martin

Participant

January 2, 2025 at 10:14

Hi,
see private content area for credentials.

Please, login to see the site as admin without caching.

Best regards
Martin

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Tony Rodriguez

Support staff

January 2, 2025 at 11:29

Hello, @Martin,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Martin

Participant

January 2, 2025 at 13:03

Hello,

first, please let me speak to a real support person, not to generated text.

On a staging site all third-party plugins are deactivated, no cache is active. For access, please see private content area.

I repeat the issue:
On the single product page (with variation swatches active and on pre-selected) recently a huge button for clearing the selected variation has appeared. Before it was only text to the right of the swatches. I need to revert to this simple text and get rid of the button.

You can find both version attached as screenshots. They say “leeren” meaning “clear/reset”.

Best regards
Martin

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support staff only.

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Luca Rossi

Support staff

January 3, 2025 at 05:46
Hi @Martin,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
.single-product table.variations td[colspan="2"] {
    text-align: end;
}

.single-product table.variations td[colspan="2"] button.reset_variations {
    background-color: transparent;
    border: none;
    color: #000;
    padding: 0;
}
```
https://prnt.sc/KjWeJ2q8zTOG

Kind regards,
The 8Theme Team
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