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Clicking on the small filter icon in the sidebar on the mobile phone side has no response.

This topic has 10 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

AC

Participant

March 15, 2025 at 22:02

Clicking on the small filter icon in the sidebar on the mobile phone side has no response. Can you help me with this issue? ASAP

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9 Answers

Jack Richardson

Support staff

March 17, 2025 at 09:56

Hello @AC
Please, check private area.
Kind regards, Jack Richardson

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AC

Participant

March 18, 2025 at 06:14

Please try again

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Rose Tyler

Support staff

March 18, 2025 at 09:10

Hello,

We would like to inform you that we are unable to access your website – https://prnt.sc/tnDtxWWSmfKS
Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Warm Regards,
The 8Theme Team

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AC

Participant

March 20, 2025 at 03:32

I’m sorry that my website was attacked yesterday. It’s okay now. Please try again.

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Jack Richardson

Support staff

March 20, 2025 at 10:21

Dear @AC,

I hope you are doing well.

It appears that some modifications were made to the child theme, which have affected the structure of the shop page. Kindly review the private area for further details. We attempted to make some test modifications in your child-theme/functions.php file; however, it seems that certain permissions are preventing us from saving the changes. Please refer to the following screenshot for reference: https://prnt.sc/pONu19zigPKD.

Could you please verify that the correct file permissions are set? As you previously mentioned experiencing an attack on your website, this issue may be related. Additionally, we recommend reaching out to your hosting provider to check and adjust the file permissions accordingly.

If you would like us to investigate and provide a solution for the non-functioning off-canvas feature, please provide us with FTP access. The required FTP credentials are as follows:

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

If you need assistance in generating these credentials, we suggest contacting your hosting provider, who will be able to guide you through the process.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

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AC

Participant

March 27, 2025 at 04:02

Please try again.

The new problem now is that on the computer – end, when I click on Balenciaga, I can’t filter out the newly – uploaded bags under Balenciaga. The same goes for YSL. I can’t filter out the newly – uploaded products.

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Jack Richardson

Support staff

March 27, 2025 at 09:38

Dear @AC,

Thank you for reaching out to us.

We noticed that the screenshots you provided are from another website, which makes it difficult for us to fully understand your inquiry. To assist you more effectively, could you kindly record a video demonstrating the issue?

Additionally, please note that if you have recently added new products, WooCommerce may have cached the product data. In such cases, clearing the cache may be necessary to ensure that the newly added products reflect updated meta details for widget filters and search functionality.

For further details, you may refer to WooCommerce’s official documentation here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme Team

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AC

Participant

March 27, 2025 at 14:51

Sorry, I sent the wrong screenshot before. Now I’ve found a new issue. When I send my website link to customers on Instagram, the thumbnail that appears is from the original theme template. I’d like to know how to fix this so that the thumbnail shows my own website images or structure instead.

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Andrew Mitchell

Support staff

March 28, 2025 at 07:48

Hello, AC,

Thank you for your message.

To resolve this, we recommend the following steps:

1. Use an SEO Plugin : You can use SEO plugins such as Yoast SEO or All in One SEO. These plugins allow you to easily set a custom image and description for social sharing.

2. Clear Cache and Debug: After updating the Open Graph tags, clear your website cache and use the Facebook Sharing Debugger https://developers.facebook.com/tools/debug/ to scrape the updated information. Although this tool is from Facebook, Instagram uses the same Open Graph data.

Best Regards,
8Theme’s Team

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