Return to previous page

Clics errores and console errors in the website since new theme

This topic has 4 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

BeMa

Participant

November 19, 2021 at 13:08

Hello,

Since we changed to your theme, we have noticed that to do an action on the web, most of the time we need to do two clicks.
Examples:
– To add a product from the home page, we need to make two clicks on the button. With a single click, most of the time, it does nothing.
– When someone clicks on the logo, they usually don’t go to the home page, it just don’t do anything. To go to the home page, you need to make two clicks on the logo and then it works.

We have seen that when inspecting the home page in the Google Chrome console, different errors appear.

Coult it be related?

We await your comments.

Thanks in advance

Kind regards,

Alejo

#309246 Copied Theme version: v.8.0.9 WooCommerce version: 5.9.0

3 Answers

Olga Barlow

Support staff

November 19, 2021 at 23:50

Hello,

I see errors about missing images only. That can’t be the reason of the problem. Could you, please, provide us with WP Dashboard access to your site and screenshot of the button that requires double click on the home page?

Regards

#309305 Copied

BeMa

Participant

December 3, 2021 at 10:05

Hi,

Sorry about the delay.

Everything needs two clics. 🙁

Please contact administrator
for this information.

#310787 Copied

Olga Barlow

Support staff

December 3, 2021 at 18:26

Hello,

I checked your site and don’t see problems with the buttons click https://recordit.co/9Glnp1EjuD

Regards

#310845 Copied
Tagged: clics, console, errores, errors, templates, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)