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Close button of popup is coming after removing popup

This topic has 6 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

Catholicans

Participant

May 13, 2023 at 09:38

we have removed the popup coming in the home page but the close button is not going it is coming after some time. How can I remove this close button

Screenshot : https://snipboard.io/OjC63V.jpg

Thank You

#356545 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0

5 Answers

Tony Rodriguez

Support staff

May 13, 2023 at 09:55

Hello, Catholicans,

If you would like to remove the popup, please navigate to Xstore > Theme Options > Header Builder and delete the newsletter header widget.

After making the changes, please clear your browser cache and check your site again.

For reference, please see the attached screenshot: https://imgur.com/a/JwLk7Zz

Best Regards,
8Theme’s Team

#356551 Copied

Catholicans

Participant

May 15, 2023 at 05:33

I have navigated to Xstore > Theme Options > Header Builder
but, there I have no option to delete the newsletter header widget. How can I do so, please help

Screen shot : https://snipboard.io/ZULclm.jpg

Thank You

#356629 Copied

Tony Rodriguez

Support staff

May 15, 2023 at 06:29

Hello, Catholicans,

Could you please check the connection block to locate the newsletter widget and delete it?

For reference, please see the link provided. https://www.veed.io/view/7dfecfab-7ebd-4d54-86a7-34b00e947771?sharingWidget=true&panel=share

If the issue still persist afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356633 Copied

Catholicans

Participant

May 15, 2023 at 06:51

Now I have disabled it

Thank you for your detailed information

#356635 Copied

Tony Rodriguez

Support staff

May 15, 2023 at 07:30

Hello, Catholicans,

Thank you for letting us know that you have disabled it.

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!

This topic is now closed.

Kind Regards,
8theme team

#356640 Copied
Tagged: close button, persuasive, popup, removing, themes, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘close button of popup is coming after removing popup’' has been successfully resolved, and the topic is now closed for further responses

Close button of popup is coming after removing popup

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