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CLOSIBG MY TICKETS 2 times in a row without support is a good way to get a 1 star review in envato

This topic has 4 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Jack Richardson

Brandon

Participant

February 8, 2025 at 16:48

Stop closibg my tickets without giving support!
I have paid for support and i want to get it!

Once again, your documentation doesn’t give any explained feedback on how to edit the pages for the AMP plug-in.
It also doesn’t give me a résolution to my problem, and you as the autohr of this team are really not being respectfull towards me as your client!

Please do give support, or im going to give a 1 star review on envato, e-mail their support and have you get contacted by them with this bafoonery.

Sincerely,

Brandon

#433758 Copied Theme version: 9.4.7

3 Answers

Rose Tyler

Support staff

February 9, 2025 at 09:01

Hello, Brandon,

We are sorry to hear that you are dissatisfied. We have conducted a review of your request. The following topic has been closed by you – https://www.8theme.com/topic/problems-with-configuration-and-understanding-the-amp-plugin-and-editing-the-pages-on-that/#post-433719 , while this one remains open: https://www.8theme.com/topic/no-documentation-how-to-edit-the-pages-for-the-amp-version-of-my-site-no-tutorials-nada/#post-433731

We apologize for the delay in our response due to the weekend and appreciate your understanding. Please note that our response times may vary and can take up to 24 hours from Monday to Friday and up to 48 hours on weekends (Saturday–Sunday). However, we usually respond faster than that. Kindly refrain from submitting multiple topics for the same request, as this does not expedite the response time.

Additionally, we kindly ask that you do not use ratings as a means of pressure or manipulation, as such actions would be against the Envato/ThemeForest guidelines.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Thank you for your patience and cooperation.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#433790 Copied

Brandon

Participant

February 9, 2025 at 19:22

Dear,

first off al my last 2 tickets were closed by 2 of your employees not myself.
this is so rude to even state.

im asking for genuine help 2 times in a row and I am getting my tickets closed right after each other after they just send some links to your online documentation that doesn’t offer a clear answer to my problem.

that’s bs, I’m not playing these games.

the documentation on the AMP widget is totally not up to date, there are literal 2 images and a few lines of text? what does this help your customers even, honestly?

Last of all, if I am not getting helped, while paying for support I have the right to post a review about that, there is no rule against that & me stating that suddenly gave a human reaction instead of closing tickets?
who is manipulating who here?

dismissing your customers is rude, and also against the Envato rules.
Been using Envato for years and never had such an unpleasant experience with a theme’s support desk.
Keepiong in mind that I was/am so excited to use this theme, because this is what I have been looking for for several years now.

please have a look at my previous ticket and do give me some support on this widget, because I’m totally not getting how to edit the pages for the AMP version.

Please contact administrator
for this information.

#433860 Copied

Jack Richardson

Support staff

February 10, 2025 at 10:54

Dear @Brandon,

You are absolutely right. Let’s continue our conversation in the topic you previously created: https://www.8theme.com/topic/no-documentation-how-to-edit-the-pages-for-the-amp-version-of-my-site-no-tutorials-nada/#post-433914. There, you will also find dedicated answers to your questions regarding the AMP version.

We sincerely appreciate you using our theme, and we will do our best to provide solutions to any questions you may have about our projects.

Additionally, we kindly ask you to post different questions in separate topics and avoid duplicating inquiries. Please allow some time for our support team to assist you, as we strive to provide support to all our customers. Due to the high volume of requests, there may be some waiting time, but we assure you that we are doing our best to assist everyone as efficiently as possible.

Thank you for your patience and understanding.

Best regards,
Jack Richardson
8Theme Team

#433928 Copied
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