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Cloud Zoom on Blanco not working. - by Johnboy_65

This topic has 12 replies, 4 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

Johnboy_65

Participant

February 13, 2015 at 15:35

Since installing latest WooComm version, the cloud zoom for products isn’t working as it should.
I can only get a zoom for the “featured image”.
all other product images open into a new box/frame.

looks inconsistent and confusing to the customer imo.

Can anyone in support assist in fixing this?

Thank you.

#41989 Copied

11 Answers

Robert Hall

Support staff

February 13, 2015 at 15:37

Hello,

There is a problem with new Woocommerce version.
We’ll release a new theme update soon to fix this issue.
Sorry for inconveniences.

Regards,
Robert Hall.

#41992 Copied

Johnboy_65

Participant

February 14, 2015 at 00:34

Thanks Robert.
Any idea when we might expect the update for Blanco?

#42206 Copied

roxiebaby007

Participant

February 14, 2015 at 00:50

Same issue here when Cloud Zoom is disabled. If click on additional product image, then the direct path to the JPG (in the wp-content/uploads folder) opens in the browser tab.

When I enable Cloud Zoom, then the additional product images in the slider below the featured image appear in the main-image div (as expected).

I installed Blanco 3.0 with WooCommerce 2.3.3 today.

#42207 Copied

Eva Kemp

Support staff

February 14, 2015 at 18:07

Hello,

Please provide us with the correct login details to wp-admin panel and FTP.

Thank you.
Regards,
Eva Kemp.

#42326 Copied

roxiebaby007

Participant

February 14, 2015 at 21:03

Hi Eva, are you asking for login and FTP for @Johnboy_65 or @roxiebaby007?

#42378 Copied

Eva Kemp

Support staff

February 14, 2015 at 21:59

Hello @roxiebaby007,

Sorry, I was asking for your FTP credentials.

Thank you.
Regards,
Eva Kemp.

#42388 Copied

roxiebaby007

Participant

February 15, 2015 at 05:17

Provided. Thank you!

Please, contact administrator
for this information.

#42432 Copied

Eva Kemp

Support staff

February 16, 2015 at 15:26

Hello,

Could you please allow access to your site for us as we’re getting an error “Your access to this site has been limited”?

Thank you.
Regards,
Eva Kemp.

#42629 Copied

roxiebaby007

Participant

February 17, 2015 at 05:22

Question about site access limited in private content

Please, contact administrator
for this information.

#42846 Copied

roxiebaby007

Participant

February 18, 2015 at 17:46

Please see private content for site access comments

Please, contact administrator
for this information.

#43450 Copied

Eva Kemp

Support staff

February 18, 2015 at 21:30

Hello,

There is a bug in the theme with zoom effect.
It’ll be fixed in the nearest theme update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#43537 Copied
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