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CloudZoom functionality broken after updates

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

glassesinaday

Participant

February 5, 2018 at 20:55

Hello,

I have completed updating to newest version of theme and WooCommerce and now the Product Zoom functionality behaves totally differently.

Previously it would open the Zoom in a “mousetrap” div off to the side of the main image, now it is just zooming inside the main image which provides a terrible UX IMO.
Production site with working zoom https://www.glassesinaday.com/product/holloway-2/
Dev site with updated theme/plugins and broken zoom
http://glassesinaday.staging.wpengine.com/product/holloway-2/

I have searched the forum and see other people reporting this and you mention the latest update addressing the bug but not for me. I have tried disabling child theme and plugins etc… and no effect.

Can you please let me know how to get the old Zoom functionality back? (Login in private area)

Please, contact administrator
for this information.

#184025 Copied Theme version: 3.7 WooCommerce version: 3.2.6

3 Answers
Rose Tyler

Support staff

February 6, 2018 at 10:01
Hello,

In 3.6 theme version, our zoom was changed to woocommerce zoom.
Please add this code in Custom css to fix the problem:
```
.zoom-enabled .zoomImg {
    background: #fff;
}
```
also, this solution will be included in next theme update.

Regards
#184066 Copied
glassesinaday

Participant

February 6, 2018 at 17:22

Hello,

I do not want to use WooCommerce zoom and would like to have my zoom remain the same as it currently is in 3.5.

Are you saying that you will be adding in support for CloudZoom in next update or that you will be updating your Stylesheet to include the background color on .zoom-enabled .zoomImg?

Also, will you be updating the Admin panel to remove references to CloudZoom if you are not going to support it anymore?

Thanks!

#184132 Copied

Rose Tyler

Support staff

February 7, 2018 at 08:42

Hello,

Sorry, for the inconvenience, but this is not possible to use our old zoom style. We will update our stylesheet and name of zoom in Theme Options.

Regards

#184173 Copied
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