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COD is enbles and set up but Not working in Check out

This topic has 5 replies, 2 voices, and was last updated 1 weeks ago ago by Rose Tyler

Carry Sane

Participant

November 14, 2024 at 09:50

I have enables the COD from WooCommerce but it is not working on the checkout. when i enable an online payment option then that is working but again COD is not showing as an option.

I have tested plugin conflicts as well.
I have added 2 Ss showing the COD is enables and a checkout page which says no payment option available.

Need help!
thanks

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4 Answers

Rose Tyler

Support staff

November 14, 2024 at 13:56

Hello, Carry Sane,

Thank you for reaching out to us.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best regards,
8Theme’s Team

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Carry Sane

Participant

November 14, 2024 at 19:13

the whole website breaks when I change up the theme. I have tried almost every solution giving the woocommerce forum but no good.

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Carry Sane

Participant

November 14, 2024 at 19:48

When I activate the Online payment gateway then it shows up but the COD (cash on delivery) option does not show up as an option.

How Can I check what is causing this error ?

Need Help urgently!

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Rose Tyler

Support staff

November 15, 2024 at 07:54

Hello,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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