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Coding for Xstore email template , email comes with attached invoice

This topic has 11 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler

Setimela

Participant

January 22, 2024 at 09:06

Hi ,

The coding for the “new order with attached invoice” email template on Xstore has an error, everytime one of our customers places a new order they get a critical error on the front end which makes this an urgent matter .

Please, contact administrator
for this information.

#380852 Copied Theme version: XStore v.9.2.6 WooCommerce version: Current version: 6.4.2

10 Answers

Rose Tyler

Support staff

January 22, 2024 at 09:39

Hello, Setimela,

Thank you for reaching out to us and bringing this issue to our attention.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Furthermore, we would be grateful if you could document your steps and capture a video demonstrating the issue.

Additionally, please furnish us with temporary wp-admin and FTP credentials for your site to facilitate our investigation.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#380866 Copied

Setimela

Participant

January 22, 2024 at 10:07

Hi , thank you for getting back to me , please see the message in private content area we got back from our host site when they tried to look for the issue. I have also included log in details for you

Please contact administrator
for this information.

#380870 Copied

Rose Tyler

Support staff

January 22, 2024 at 12:03

Hello, Setimela,

We are grateful for your swift response and for granting us temporary access to the wp-admin.

Unfortunately, we are currently unable to establish an FTP connection due to the following errors:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
We kindly request that you verify the FTP connection on your end using FileZilla with the credentials you have provided us. This will help determine if there are any IP restrictions or other issues preventing us from connecting.

For us to proceed, we require accurate FTP details, including the FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption. Should you need assistance in generating these credentials, please do not hesitate to contact your hosting provider for support.

Additionally, to gain a clearer understanding of the issue at hand, we would appreciate it if you could provide us with further documentation such as screenshots, videos, or logs.

Once we receive the correct credentials and additional information, one of our skilled developers will thoroughly investigate the issue and endeavor to provide the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#380882 Copied

Setimela

Participant

January 24, 2024 at 14:54

Good day

Our servers were down yesterday but are up an running today. we are still experiencing the same critical error. However our hosting provider has not gotten back to me as I am struggling to use filezilla , is there an alternative to filezilla that I can use or perhaps some instructions on how to use Filezilla ?

#381117 Copied

Rose Tyler

Support staff

January 25, 2024 at 09:45

Hello, Setimela,

We appreciate your prompt response.

We would like to inform you that Filezilla can be downloaded from the following URL: https://filezilla-project.org/. For guidance on creating FTP access, you may refer to online resources or obtain the necessary details (FTP host, FTP username, FTP password, FTP port) from your hosting service provider.

Furthermore, to assist us in comprehensively understanding the email issue you are experiencing, we kindly request that you provide additional documentation, including screenshots, videos, or logs.

Best Regards,
8Theme’s Team

#381195 Copied

Setimela

Participant

January 25, 2024 at 09:49

Good day

Thank you I will do so , how do upload the screenshots through this platform ?

#381196 Copied

Rose Tyler

Support staff

January 25, 2024 at 10:02

Hello, Setimela,

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#381198 Copied

Setimela

Participant

January 25, 2024 at 14:13

Good day

Please contact administrator
for this information.

#381243 Copied

Rose Tyler

Support staff

January 25, 2024 at 14:19

Hello, Setimela,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area – https://prnt.sc/d5u598OnUD8k
We’ve edited your message and moved FTP access into the Private Content area.

We can’t connect using the credentials you provided, here is a screenshot – https://prnt.sc/FSzxLRso7z1E Please check.

Best Regards,
8Theme’s Team

#381245 Copied

Rose Tyler

Support staff

January 26, 2024 at 09:15

Hello, Setimela,

Additionally, we would like to inquire if you encounter similar issues when utilizing the default WooCommerce theme, Storefront (It is crucial to determine the exact conditions under which the error initiates, especially to replicate all the necessary conditions for the error’s onset with the default theme). Please temporarily activate this theme via Appearance > Themes.

If the problem persists with the default theme, it suggests that the issue may not be related to our theme. In such a case, we recommend temporarily disable 3rd party plugins, including those shown here: https://prnt.sc/TyM6NpLfCAfA, as well as any others that are currently active. After deactivating these plugins, please re-evaluate the situation.
Conducting these tests will help us determine whether the issue stems from the theme itself or if it is potentially caused by an external plugin.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#381311 Copied
Tagged: attached invoice email, custom email templates, woocommerce email customization, wordpress invoice integration, wordpress woocommerce themes, xstore email template coding, xstore woocommerce coding
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