This topic has 10 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Andrew Mitchell
Please check the video something strange is going on on my website if I am logged in as a user my website is normal but if not the homage is the shop and it has different colors check the full video and let me know if you need the login or I should try something to fix!
these issue is longer I thought it would be fixed but it were not, its longer then a month ago where it started but I cant really tell when I started in wich version! On the iPhone I hadn’t until now that issue but I haven’t really much access the shop over the phone more over the Mac!
Hello, Alfi,
Thank you for reaching out to us with your concerns.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Best Regards,
8Theme’s Team
Oh
So it is not a known issue of the theme!?
Hello, Alfi,
We regret to inform you that we are currently uncertain about the root cause of the issue on your website. Therefore, we recommend conducting the aforementioned test to gain further insights.
Best Regards,
8Theme’s Team
Ok ill try it and reach back!
I found the problem I use wp optimize and java script broke the side so I deactivated css too and that solved the problem!
If someone else has a problem with side view and uses css and javascript minify tell him deactivate css and javascript minify that solves such problems only html minify can be used with XStore!
Check screenshot!!!:
https://drive.google.com/file/d/1fXLUh9UTfkaCAfcUyrxSLygJ2U019VbO/view?usp=share_link
Hello, Alfi,
Thank you for answering with the solution here.
Best Regards,
8Theme’s Team
No problem, i try to help where ever I can have a great day!
Dear Alfi,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
Click here to share your valuable perspective: https://themeforest.net/downloads
Your time and trust are highly appreciated!
Best Regards,
The 8Theme Team
The issue related to '‘Color Problem Main Page error Important to get fixed’' has been successfully resolved, and the topic is now closed for further responses