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Color selector not working - by chrisoneal

This topic has 6 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

chrisoneal

Participant

November 30, 2017 at 01:21

I am not able to set a color in the 8theme backend editor either by clicking or typing.

See the “Border” and “Background” options on the screenshot below for an example. Nothing happens when i click in these areas.

https://prnt.sc/hh1kcv

#178979 Copied

5 Answers

Rose Tyler

Support staff

November 30, 2017 at 08:28

Hello,

What version of WordPress and Massive Addons plugin do you use? Make sure that if you use WP 4.9 then Massive Addons plugin is 2.3.1. Update plugin and check if it fixes the problem https://www.8theme.com/documentation/xstore/plugins/plugins-update/.

Regards

#178986 Copied

chrisoneal

Participant

December 1, 2017 at 21:08

I am using WordPress 4.9.1 and Massive Addons plugin Version 2.3.2

I am still not able to set a color

I’ve created a new WP admin user account for you. See private content for info

Thanks for your continued help.

Please, contact administrator
for this information.

#179150 Copied

Rose Tyler

Support staff

December 4, 2017 at 08:44

Hello,

Please clear cache and check one more time, because I do not see the problem http://prntscr.com/hisbew
Also, you need to update 8theme Core plugin (Appearance > Install plugins > 8theme Core > Update).

Regards

#179190 Copied

chrisoneal

Participant

December 6, 2017 at 16:13

It is working now. Thank you.

#179480 Copied

Rose Tyler

Support staff

December 6, 2017 at 16:15

You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

#179481 Copied
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