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Colour Filters Error Message - by DebbieC

This topic has 6 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

  • Avatar: DebbieC
    DebbieC
    Participant
    April 18, 2020 at 09:25

    The ‘filter by colour’ option on my category pages is producing an error. If you choose a colour an error message pops up saying ‘Sorry, no products match your selection. Please choose a different combination’. When you click ‘ok’ on the error message box, it loads the colours chosen anyway.

    Therefore the error message is coming up for no reason as the selection process is actually working. How can I stop this happening?

    #233877 Copied Theme version: 6.3.1 WooCommerce version: 4.0.1
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2020 at 09:51

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    #233880 Copied
    Avatar: DebbieC
    DebbieC
    Participant
    April 18, 2020 at 10:49

    Hi,

    I attach details. For the ftp, you would need to look for the staging11 site in there. There is the live site + 2 different staging sites.

    Thanks, Debbie

    Please contact administrator
    for this information.
    #233885 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2020 at 12:30

    Hello,

    Fixed. Please clear cache and check now.

    Regards

    #233896 Copied
    Avatar: DebbieC
    DebbieC
    Participant
    April 18, 2020 at 18:45

    Great, thank you.

    #233931 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2020 at 15:23

    Hello,

    You’re welcome!

    Regards

    #233951 Copied
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