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Compare page does not working - by Sam - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 5 days, 3 hours ago ago by Andrew Mitchell

Sam

Participant

December 10, 2024 at 23:55

Dear team,

If you are logged in, the comparison page does not open.

If you are not logged in, the comparison page works but does not work with variation products.

#427145 Copied Theme version: 9.4.5

8 Answers

Tony Rodriguez

Support staff

December 11, 2024 at 07:05

Hello, @Sam,

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating the problem and Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL. This will help us assess the situation more effectively.

Additionally, we encourage you to review our theme documentation, which provides detailed guidance on using the built-in compare feature. You can access it here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-the-built-in-compare-feature/

If further assistance is needed, please provide us with your website’s WordPress admin access in the private content area. This will allow us to examine your settings and offer a more tailored solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Sam

Participant

December 16, 2024 at 23:54

Please find the video and advice the solution.

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#427736 Copied

Tony Rodriguez

Support staff

December 17, 2024 at 05:56

Hello, @Sam,

Thank you for sharing the video with us.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your website to verify the updates.

Additionally, we have successfully added the compare page to your website. For your reference, please review the image provided in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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#427742 Copied

Sam

Participant

December 17, 2024 at 11:29

Thank you for your support.

Please check the additional video and advice the solution.

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#427790 Copied

Tony Rodriguez

Support staff

December 17, 2024 at 11:45

Hello, @Sam,

We have thoroughly reviewed your website and did not identify any issues on our end. It appears that the problem may be related to a cache issue on your side.

To assist you further, we have deactivated the cache plugin on your website. Kindly clear your browser cache and check the site again.

We hope this resolves the issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#427794 Copied

Sam

Participant

December 17, 2024 at 11:54

Thank you so much, Now working fine,

By the way, the below pages in customer dashboard are not working as well, should I create new request?

Offers
Wishlist
Waiting List

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Tony Rodriguez

Support staff

December 17, 2024 at 11:57

Hello, @Sam,

You are Welcome!

We kindly request that you create a new topic for each new issue on our support forum. This helps us ensure a smooth process, avoid any confusion, and provide you with prompt and efficient assistance.

We sincerely appreciate your understanding and cooperation in this matter.

Best regards,
The 8Theme Team

#427797 Copied

Andrew Mitchell

Support staff

December 17, 2024 at 12:31

Dear Sam,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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