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Compare page – products appear for a second, then disappear

This topic has 4 replies, 3 voices, and was last updated 1 hours, 53 minutes ago ago by Jack Richardson

Mateusz

Participant

March 25, 2025 at 13:00

Hi XStore Support,

I’m experiencing a problem with the Compare feature.

When I add products to the comparison list and navigate to the /compare page, the products appear for about one second and then disappear completely. This happens both when I’m logged in and as a guest.

Here’s what I’ve tried so far:

Cleared all caches (including browser, theme, and server-side)

Disabled JS defer and excluded the following scripts:
et-core-plugin.min.js, et-ajax-handler.min.js, xstore.min.js

Checked that the compare page contains the [xstore_compare_page] shortcode

Updated XStore theme, XStore Core, and all plugins

Tested in incognito mode with no cache and no other plugins active

Tried both Dynamic and created compare page in Theme Options

Verified that no JavaScript errors appear in the browser console

Despite all of this, the compare page still removes all products right after loading. Can you help me identify the issue or provide a fix?

Thanks in advance!
Mateusz

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support staff only.

#438637 Copied Theme version: 9.4.9

3 Answers

Alex Carter

Support staff

March 25, 2025 at 13:25

Hello, Mateusz,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#438647 Copied

Mateusz

Participant

March 25, 2025 at 13:59

Hello Alex,

Here is a video:
https://www.veed.io/view/dd461938-cd95-4190-9b4d-114429af3ad3?panel=share

Best Regards,
Mateusz

#438654 Copied

Jack Richardson

Support staff

March 26, 2025 at 08:16

Dear @Mateusz,

We hope you are doing well.

As part of our standard troubleshooting process, we always recommend that our customers check whether the issue persists with third-party plugins deactivated. However, it seems we missed reminding you of this step.

To assist you, we manually deactivated the “Cookie-Script.com” plugin that was active on your website, and as a result, the compare page is now displaying correctly. Please note that third-party plugins installed on your website may sometimes cause compatibility issues.

Additionally, we noticed that this particular plugin is not widely used and has relatively low ratings compared to others. You can review its details here: https://wordpress.org/plugins/cookie-script-com/.

For a more seamless experience, we recommend using plugins that are fully compatible with our theme. You can find our recommended plugins in the XStore Control Panel under the Plugins section.

Should you need any further assistance, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

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