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Compatibility Issue with PDF Invoice Extension and Latest WooCommerce Version/High-Performance Data

This topic has 4 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

hakim

Participant

August 21, 2024 at 20:36

Hi everyone,

I’m having trouble with the “PDF Invoice” extension that comes with the XStore theme. After updating to the latest WooCommerce version, the extension no longer seems compatible, which is causing some major issues on my site. Additionally, I’m using a high-performance data storage solution, and the extension doesn’t seem optimized for this, making the situation worse.

Has anyone else encountered this problem? Is there a known fix or workaround, or should we expect an update from XStore soon?

Any help or advice would be greatly appreciated!

Thanks in advance!

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#411064 Copied Theme version: 9.3.17

3 Answers

Rose Tyler

Support staff

August 22, 2024 at 07:46

Hello Hakim,

Thank you for contacting us.

Ensure not to update the WooCommerce plugin before updating the theme in future instances.

“the extension no longer seems compatible, which is causing some major issues on my site” – please provide us with a detailed description, including screenshots and videos, if possible. Additionally, we would appreciate temporary wp-admin and FTP access to your admin panel to better understand the issue.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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hakim

Participant

August 22, 2024 at 13:37

Hello 8Theme Support

Thank you for your prompt response.

I am currently facing an issue where the WooCommerce PDF Invoice plugin seems to be incompatible with the “High-Performance Order Storage” feature that is enabled on my site. Due to this incompatibility, I am receiving warnings indicating that the plugin should not be activated, and this is causing significant issues on

I have attached screenshots that illustrate the problem:

001.png:
002.png:
003.png: Woo
004.png: View
Could you please advise on how to resolve this issue? If necessary, I can also provide temporary access to my WordPress admin and FTP for furth

Looking forward to your assistance

Best regards,

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Andrew Mitchell

Support staff

August 23, 2024 at 14:42

Hello, hakim,

Thank you for reaching out to us. We are currently in contact with the WooCommerce PDF plugin team and are hopeful that they will address and resolve the issue promptly.

Best Regards,
8Theme’s Team

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Tagged: compatibility issue, high-performance data, latest woocommerce version, pdf invoice extension, woocommerce themes
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