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Compatibility woocommerce addon: undefined

This topic has 10 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

G€n!u$

Participant

February 7, 2019 at 11:14

Hello goodday,

We use the WooCommerce product add ons extension for years. Since the past update it displays the text: 1x undefined €75.00.

We’ve tested with Twentyseventeen and it should show the product title instead of undefined.

Do you have a fix for this?

Best regards,

George

#208704 Copied Theme version: 3.9.1 WooCommerce version: 3.5.4

9 Answers

Rose Tyler

Support staff

February 7, 2019 at 11:18

Hello,

Please provide temporary wp-admin and FTP access.
Also, describe the problem in more details.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

#208706 Copied

G€n!u$

Participant

February 7, 2019 at 11:30

You will see it on the front-end:
Please see screenshot:

https://prnt.sc/mhtkxx

Please contact administrator
for this information.

#208707 Copied

Rose Tyler

Support staff

February 7, 2019 at 11:47

Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
We will check what can be done to help you.

Regards

#208711 Copied

G€n!u$

Participant

February 7, 2019 at 12:20

Please share your IP so I can whitelist it. Credentials are in Private content.

Please contact administrator
for this information.

#208716 Copied

Rose Tyler

Support staff

February 7, 2019 at 13:28

IP addresses of the specialists who will work on your problem are 176.98.69.38 and 176.98.70.175.
Waiting for your reply.

Regards

#208721 Copied

G€n!u$

Participant

February 7, 2019 at 14:57

Hello, IP’s are whitelisted.

#208731 Copied

Rose Tyler

Support staff

February 7, 2019 at 15:28

Hello,

Please check now.
This fix will be added in the next theme update, also.

Regards

#208737 Copied

G€n!u$

Participant

February 7, 2019 at 15:34

Hi Rose,

Great work!!! Many thanks for your quick response and work. Have a nice day!

G.

#208739 Copied

Rose Tyler

Support staff

February 7, 2019 at 15:37

Hello,

You’re welcome!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#208740 Copied
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