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Compré el tema pero por mas que intento no se activa

This topic has 10 replies, 3 voices, and was last updated 4 minutes ago ago by Jack Richardson

Tienda Vicortech

Participant

March 28, 2025 at 22:30

No se me activa la licencia que he comprado. He intentado y a la hora de actualizar la detecta como vencida

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9 Answers

Alex Carter

Support staff

March 29, 2025 at 08:05

Hello,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

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Tienda Vicortech

Participant

March 30, 2025 at 02:28

Ayuda tengo otro problmea

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Tienda Vicortech

Participant

March 30, 2025 at 03:12

Algo sucedió porque elimine el plugin de Lite Speed Caché y sigue igual antes no sucedia, pero sigue igual.

Otra cosa, ya active el tema, agregué la licencia y se activo, pero ahora el otro problema es que actualizo los parches y sigue apareciendo disponibles, como que no se actualizan.

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Alex Carter

Support staff

March 31, 2025 at 07:49

Hello, Tienda Vicortech,

Please accept our apologies for the delayed response due to the weekend.

1/ Regarding your inquiry, we are currently unable to log in using the credentials you provided. We kindly ask you to verify the login details and share the correct information at your earliest convenience – https://prnt.sc/0p7lGfklPQVC

2/ About patches, please read answers in this topic – https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-360369

Warm Regards,
The 8Theme Team

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Tienda Vicortech

Participant

March 31, 2025 at 08:21

Te adjunto nuevamente

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Alex Carter

Support staff

March 31, 2025 at 10:11

Hello, Tienda Vicortech,

We appreciate your prompt response.

We have successfully logged into the admin panel using the credentials you provided. As we can see, the LiteSpeed Cache plugin is currently active, and the search functionality is working properly, as shown in the following screenshot: https://prnt.sc/eaizZHPibFZU.

We kindly ask you to clear your browser cache and confirm whether the issue has been resolved on your end.

Regarding the patches, the information provided in the following topic remains relevant to your case: https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-360369.

If you are still experiencing issues with the menu, please provide a more detailed description along with screenshots or a video to help us better understand the problem.

Best Regards,
8Theme’s Team

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Tienda Vicortech

Participant

April 1, 2025 at 00:52

Gracias amigo, lo que pasa es que si pones el método agresivo de lite Speed cache, en preajustes, y presionas agresivo deja de funcionar la barra de busqueda y también estas imagenes dejan de aparecer.

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Tienda Vicortech

Participant

April 1, 2025 at 00:56

Respecto a lo de los parches leui el articulo, pero no comprendí nada. Que pena, mi conocimiento no es muy alto

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Jack Richardson

Support staff

April 1, 2025 at 09:46

Dear @Tienda Vicortech,

We hope this message finds you well.

We would like to kindly inform you that detailed information regarding the functionality of our XStore Patcher is available in our official documentation at the following link:
https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

We kindly ask that you review the article before submitting questions that may already be addressed in the documentation. Should you have any specific or additional inquiries, please do not hesitate to post them on our support forum — we will be happy to assist you further.

Regarding the LiteSpeed caching issue, we would appreciate it if you could clarify which specific settings you are attempting to enable. Additionally, you can manually add CSS exclusions, as you have previously done for the following strings:
https://prnt.sc/n4Qg_Jv7qVqs

To better assist you, please provide us with the following:
– Screenshots of the issue as it appears on your site’s frontend when the “Hard” method of LiteSpeed cache is activated.
– Screenshots showing the exact location of the relevant settings within the plugin configuration.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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