Return to previous page

Conflict elementor with xstore core plugin

This topic has 24 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

James

Participant

October 16, 2024 at 07:12

Hi, in the middle of the footer editing the site stacked, and after refreshing the site size is like a popup ( and I get an email saying that: WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress found an error in the XStore Core plugin.
I am attaching a screenshot of the f site error the n dev tool
Thank you

Files is visible for topic creator and
support staff only.

#418859 Copied Theme version: 9.4.2

23 Answers

Tony Rodriguez

Support staff

October 16, 2024 at 07:57

Hello, @James,

Thank you for contacting us and for using XStore.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#418883 Copied

James

Participant

October 16, 2024 at 08:08

Hi, I deactivated the Lightspeed Cach plugin, and that solved the issue.
Which cache plugin to use?

#418886 Copied

Tony Rodriguez

Support staff

October 16, 2024 at 08:14

Hello, @James,

Thank you for your response.

Yes, please delete the LightSpeed cache if it is creating the issue on your site and yes the compatible plugin is WP Rocket you can use it for caching and optimizing the site. Check this article also: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#418888 Copied

James

Participant

October 16, 2024 at 08:19

is there a free version of wo rocket?

#418890 Copied

Tony Rodriguez

Support staff

October 16, 2024 at 08:24

Hello, @James,

Thank you for your response.

Please find the official documentation for the WP-Rocket plugin at the following link: [WP-Rocket Documentation](https://wp-rocket.me/wp-rocket-trial/). Should you have any further questions or require additional assistance, you may also reach out to their support team here: [WP-Rocket Contact](https://wp-rocket.me/contact/).

We hope this information is helpful.

Best regards,
The 8Theme Team

#418892 Copied

James

Participant

October 16, 2024 at 08:28

getting error missing close html tag. attaching screenshot

Files is visible for topic creator and
support staff only.

#418897 Copied

James

Participant

October 16, 2024 at 08:49

as well as the issue not being solved when deactivating all plugins.
site details: in private

Please contact administrator
for this information.

#418908 Copied

James

Participant

October 16, 2024 at 17:23

I get error – Template File: No Templates for condition > Xstore – page.php

#419006 Copied

Luca Rossi

Support staff

October 17, 2024 at 11:26

Dear James,

We hope this message finds you well.

We have encountered the following error: “Missing close HTML tag.” We’re able to analys your website: https://prnt.sc/gYXoVp1uyeJE. However, this issue may not always be accurate, and you can disregard it if necessary.

Additionally, we are receiving the following error:
“Template File Error: No Templates for condition > Xstore – page.php.”

Could you kindly advise where we can locate the source of this error?

Thank you for your assistance.

Best regards,
8Theme Team

#419140 Copied

James

Participant

October 17, 2024 at 13:25

Hi. You didn’t see the issue, as I changed the theme to block until I found a solution, as I can’t leave the site with an error.
I did a backup to my work and reinstalled the backup when the issue occurred.
Now the site is ready for you.
I attached it to file. 1 with an error about the missing file in the theme and second the debug.php with the relevant errors.

#419186 Copied

James

Participant

October 17, 2024 at 13:28

sorry i forgot the files here are they

Files is visible for topic creator and
support staff only.

#419187 Copied

Luca Rossi

Support staff

October 17, 2024 at 13:36

Dear @James,

We could see it’s 500 fatal error.

In order to further investigate, debug, and resolve the issue, we kindly request access to your FTP accounts. Could you please provide us with the following details?

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

Best regards,
8Theme’s Team

#419191 Copied

James

Participant

October 17, 2024 at 13:38

in private

Please contact administrator
for this information.

#419193 Copied

James

Participant

October 17, 2024 at 17:51

if it’s take time to fix the issue. will u allow me to move back so that the site will work properly?

#419245 Copied

Luca Rossi

Support staff

October 17, 2024 at 18:23

Dear James,

We hope this message finds you well.

To ensure that your live site remains unaffected during the update process, we kindly request that you create a staging site for us. You can do this by copying the latest version of your live site to the staging environment. This will allow us to make the necessary adjustments on the staging site while keeping your live site safe and operational.

For your convenience, here is a plugin that can assist you in creating a staging site: [WP Staging Plugin](https://wordpress.org/plugins/wp-staging/).

Thank you for your cooperation. Please feel free to reach out if you have any questions or need further assistance.

Best regards,
The 8Theme Team

#419251 Copied

James

Participant

October 17, 2024 at 18:57

no problem sir. I will arrange everything and will update you. Thank you very much for your efort

#419254 Copied

James

Participant

October 17, 2024 at 20:00

Dear Sir, this is a great plugin. I learn something new. Thank you very much.
this is the URL of the staging site:
https://tifonder.com/excelsior/wp-admin
detail login in private…

hope you will not have an issue with the login. good luck.
if you need something else that you need me to do. please don’t hesitate…

Please contact administrator
for this information.

#419265 Copied

Luca Rossi

Support staff

October 18, 2024 at 10:25

Dear James,

We hope this message finds you well.

It appears that there are some special characters in the URLs you provided, which may be causing issues. Could you kindly refrain from using the following characters in your URLs: ” ‘ , # $ |?

Additionally, we have temporarily disabled the footer that seems to be causing the issue on your staging site. To resolve this, please create a new footer using the following link:

[Create New Footer](https://tifonder.com/excelsior/wp-admin/admin.php?page=elementor-app&ver=3.24.7#/site-editor/templates/footer)

If you have any questions or need further assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team.

#419360 Copied

James

Participant

October 18, 2024 at 10:59

You are right about the footer. Now I remember that it happened in the middle of editing when I edited the footer.
for: following characters in your URLs: ” ‘, # $ |?…
Will u show me please where I did it as I didn’t notice it…

#419364 Copied

Luca Rossi

Support staff

October 18, 2024 at 11:12

Dear James,

We regret to inform you that the current footer is no longer editable. As a result, we kindly request that you proceed with creating a new footer.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#419368 Copied

James

Participant

October 18, 2024 at 11:20

no problem. now I deleted the footer and the site is still with this issue. can u please check

#419372 Copied

James

Participant

October 18, 2024 at 11:28

Ok, sir. I deleted all footers and the site came to live. Thank you very much for your great support. i hope I will have no issue

#419376 Copied

Andrew Mitchell

Support staff

October 18, 2024 at 23:02

Dear James,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#419462 Copied
Viewing 24 results - 1 through 24 (of 24 total)