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Conflict elementor with xstore core plugin

This topic has 8 replies, 2 voices, and was last updated 4 hours, 43 minutes ago ago by James

James

Participant

October 16, 2024 at 07:12

Hi, in the middle of the footer editing the site stacked, and after refreshing the site size is like a popup ( and I get an email saying that: WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress found an error in the XStore Core plugin.
I am attaching a screenshot of the f site error the n dev tool
Thank you

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#418859 Copied Theme version: 9.4.2

7 Answers

Tony Rodriguez

Support staff

October 16, 2024 at 07:57

Hello, @James,

Thank you for contacting us and for using XStore.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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James

Participant

October 16, 2024 at 08:08

Hi, I deactivated the Lightspeed Cach plugin, and that solved the issue.
Which cache plugin to use?

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Tony Rodriguez

Support staff

October 16, 2024 at 08:14

Hello, @James,

Thank you for your response.

Yes, please delete the LightSpeed cache if it is creating the issue on your site and yes the compatible plugin is WP Rocket you can use it for caching and optimizing the site. Check this article also: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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James

Participant

October 16, 2024 at 08:19

is there a free version of wo rocket?

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Tony Rodriguez

Support staff

October 16, 2024 at 08:24

Hello, @James,

Thank you for your response.

Please find the official documentation for the WP-Rocket plugin at the following link: [WP-Rocket Documentation](https://wp-rocket.me/wp-rocket-trial/). Should you have any further questions or require additional assistance, you may also reach out to their support team here: [WP-Rocket Contact](https://wp-rocket.me/contact/).

We hope this information is helpful.

Best regards,
The 8Theme Team

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James

Participant

October 16, 2024 at 08:28

getting error missing close html tag. attaching screenshot

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James

Participant

October 16, 2024 at 08:49

as well as the issue not being solved when deactivating all plugins.
site details: in private

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