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Conflict with WP Engine admin - by Surbma

This topic has 8 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

Surbma

Participant

June 11, 2017 at 21:42

Hi,

I see, that you have already got more requests about the issue with WP Engine’s admin area and I see, that you have promised to fix it “in your next update”, but this was promised in 2014 and still not fixed.

I see “solutions” for this, but is it really that hard to fix something so simple in your theme? Do you fix it anytime?

#165480 Copied Theme version: 3.0.2.1 WooCommerce version: 3.0.8

7 Answers

Surbma

Participant

June 11, 2017 at 21:43

Topics, already with this issue:
https://www.8theme.com/topic/royal-admin-css-is-breaking-our-wpengine-dashboard-page/
https://www.8theme.com/topic/2-theme-conflicts/
https://www.8theme.com/topic/issues-with-theme-and-wpengine/

#165481 Copied

Rose Tyler

Support staff

June 13, 2017 at 14:58

Hello,

Sorry for the delay.
Please provide wp-admin and FTP access in Private Content and screenshot of your issue.

Regards,
Rose Tyler.

#165629 Copied

Surbma

Participant

June 13, 2017 at 21:25

Hi,

it really doesn’t necessary to take a look at the admin, as the links, I have provided shows, that the issue is there and it is a known issue for years.

I give you admin access and you can see, that your css is conflicting with the WP Engine pages.

The “solution”, that you were suggesting in those topics are ridiculous, to modify the code, what will be overwritten on every update.

The real solution would be, if you load your admin css only on your pages and not mess with the entire WP admin area. This is the best practice in WP development.

Please, contact administrator
for this information.

#165666 Copied

Surbma

Participant

June 13, 2017 at 21:26

I had to give a strong password, so I’m sending you the correct password.

Please, contact administrator
for this information.

#165667 Copied

Rose Tyler

Support staff

June 14, 2017 at 08:53

Hello,

Sorry for the inconvenience.
Please edit the file wp-content/themes/royal/framework/css/admin.css and delete the code
.wp-core-ui .modal{ top:4% !important;}.
I’ve sent your report to our developers. It will be fixed in our new theme update.

Regards,
Rose Tyler.

#165696 Copied

Surbma

Participant

June 14, 2017 at 12:31

As I have already written, I know the “solution”, that you are suggesting, but this is not a solution. I hope, you will take my suggestion and not only fix this line of css, but you will load your own css only for those pages, that needs this css file.

I’m looking forward to see the fix soon, as you already promised to fix it 3 years ago…

#165738 Copied

Rose Tyler

Support staff

June 14, 2017 at 12:45

Hello,

Thank you for understanding.

Regards,
Rose Tyler.

#165740 Copied
Tagged: admin, conflict, woocommerce, wordpress, wp engine
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