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Confusion in the display of the site - by MAHDAR

This topic has 2 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

MAHDAR

Participant

June 16, 2023 at 13:43

Hello good time

There is a problem in the site and that is that the site is not displayed correctly for some users

And the cache of the site must be cleared to solve this problem, but then this bug will appear again for some customers

I will give two examples, please see

Thankful

Please, contact administrator
for this information.

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1 Answer

Tony Rodriguez

Support staff

June 17, 2023 at 07:33

Hello, @MAHDAR,

If the site is not displayed correctly for some users and clearing the cache temporarily resolves the issue but it reappears for certain customers, there might be a few potential causes and solutions you can explore:

Browser compatibility: Ensure that your website is compatible with different browsers and their versions. Some browsers might interpret code or render elements differently, leading to display issues. Test your website on various browsers.

Caching issues: Evaluate your caching mechanisms to ensure they are working correctly. It’s possible that the cache is not being updated properly for some users, leading to outdated or incorrect versions of the site being displayed. Check if the caching settings are appropriate and investigate any caching plugins or tools you may be using.

Content delivery networks (CDNs): If you are utilizing a CDN to serve your website’s static content, ensure that it is properly configured and synchronized with your origin server. Inconsistent or outdated CDN content can result in display issues. Double-check your CDN configuration and consider purging the cache from the CDN side if necessary.

User-specific factors: Investigate if there are any common factors among the users experiencing the display issues. For example, it could be related to their location, network configuration, or specific user settings. Identifying any patterns can help narrow down the cause and find a solution.

Error logging and monitoring: Implement proper error logging and monitoring on your website to capture any relevant errors or warnings that might shed light on the display issues. Analyzing the logged data can help identify the root cause and provide insights into possible solutions.

We hope this helps.

Best Regards,
8Theme’s Team

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