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Constant 508 error on WooCommerce with XStore

This topic has 8 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

patrykxzielinski

Participant

August 29, 2024 at 13:09

Good afternoon,

I am experiencing an issue with the XStore theme. I have the latest version installed on my server along with WooCommerce. The store is overloading the server resources every few minutes, resulting in a 508 error. I am unable to identify anything else that I could modify or improve in terms of optimization.

The store does not have a high number of visitors.
Could I kindly ask for your assistance?

Best regards,

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412197 Copied

7 Answers

Jack Richardson

Support staff

August 29, 2024 at 14:45

Dear @patrykxzielinski,

I hope this message finds you well. We are currently investigating an issue reported on your website and would appreciate your assistance in providing further details to help us identify the cause. Could you please answer the following questions?

1. Does the error occur only on specific pages, or are there unique steps required to reproduce it? Please, provide us more information in private area of this topic.
2. Have you contacted your hosting provider regarding this issue? If not, please, contact to him.
3. Does the error persist when a default theme is activated on your website? If the issue is still there, it means that it is not related to our theme but the reason is in other sources on your web-site.

At present, we do not observe any noticeable issues or errors on your website, which makes it challenging for us to determine whether the problem is related to our theme, the plugins installed, or possibly your server configurations.

Thank you for your cooperation and assistance in this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

#412221 Copied

patrykxzielinski

Participant

August 29, 2024 at 15:13

The problem occurs on the homepage, when navigating to subpages, and in the WordPress admin panel. It happens randomly. The hosting administration directed me to the Resource Usage option, and I am attaching one of the reports. It seems that the issue originates from the index.php file on the homepage.

There’s almost nothing on the homepage—just a slider and a few products. I tested removing this section and reducing image sizes, but there was no improvement.

After switching the theme to a standard one (GeneratePress), the hosting panel no longer displays resource overuse, and the site runs more smoothly.

Upon reviewing the resource overuse statistics, it turned out that the sudden spikes began on July 30th (around 10 days after purchasing the theme). We had just finished a sales campaign, and I don’t recall making any changes to the site.

As for plugins, I have only left the standard ones active and have no option to disable any more.

Files is visible for topic creator and
support staff only.

#412231 Copied

Jack Richardson

Support staff

August 29, 2024 at 16:01

Dear @patrykxzielinski,

Thank you for providing the necessary details regarding the issue you encountered. Upon review, we were unable to replicate the problem you described, and we found that your website is loading smoothly without any apparent issues.

It is possible that the issue was related to recent updates of DB from WooCommerce or Elementor. Such updates often run in the background and may require some time to fully complete. We recommend allowing a little more time for these processes to finalize.

Additionally, we generally advise our clients to use the StoreFront theme for testing purposes, as it is the default theme developed by WooCommerce and is optimized for product support. Other default WordPress themes may not fully support product functionalities, which could affect the reliability of testing with products.

We have also conducted tests on your website using the PageSpeed Insights service (https://pagespeed.web.dev/) and are pleased to report that your site has shown quite favorable results. You can view the test results here: https://prnt.sc/Uw3hQXEH6S7m.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#412240 Copied
patrykxzielinski

Participant

August 29, 2024 at 19:09
Thank you for your response. The resource overload occurred several dozen times at the following times:
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```
And this is just from today.

Is there anything else that could be checked? I would prefer not to change the theme as it is time-consuming, and I really like the look of XStore.

Best regards,
Patryk
#412261 Copied
Jack Richardson

Support staff

August 30, 2024 at 11:07

Dear @patrykxzielinski,

We regret to inform you that we are unable to fully comprehend your recent request. It appears that you have provided us with specific times of certain events, but we have yet to receive your responses to our previous inquiries.

Where did you find such information ? How can it be recreated by us ? Did you test with default themes we recommended ? You should know that it is vital to solve the issues accordingly to steps we find correct.

Could you kindly confirm whether your hosting provider has provided any insights into what might be causing the issues you have encountered?

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

#412338 Copied

patrykxzielinski

Participant

August 30, 2024 at 15:39

Thank you very much for your response. I will contact the hosting provider again today. If I have any additional information, I will reach out to you.

#412404 Copied

Rose Tyler

Support staff

August 30, 2024 at 16:06

Dear @patrykxzielinski,

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

#412410 Copied
Tagged: constant 508 error, fix 508 error, woocommerce troubleshooting, woocommerce xstore, wordpress woocommerce templates, xstore error solutions
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