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Constante Fatal erro: httpdocs/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/par

This topic has 6 replies, 2 voices, and was last updated 15 minutes ago ago by Rose Tyler

Carla

Participant

December 18, 2024 at 15:08

Bom dia
estou enfrentando problemas de erro fatal que enviei o arquivo. Pode me auxiliar?
obrigada

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5 Answers

Rose Tyler

Support staff

December 18, 2024 at 15:32

Hello, Carla,

Thank you for reaching out to us.

We can’t open your site – https://prnt.sc/x9f_h0lX6nJg Please check this with your hosting provider.

Additionally, we need FTP access:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

Best regards,
8Theme’s Team

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Carla

Participant

December 18, 2024 at 15:50

quais os dados do seu acesso para eu passar para a hospedagem?

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Rose Tyler

Support staff

December 18, 2024 at 16:16

Hello, Carla,

We kindly request that you either disable the IP restriction or grant access to the site for users in Ukraine.

Warm Regards,
The 8Theme Team

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Carla

Participant

December 18, 2024 at 16:32

Acesso liberado! acredito que agora ira conseguir

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Rose Tyler

Support staff

December 18, 2024 at 16:48

Hello, Carla,

Unfortunately, the situation remains unchanged on our end. We are still unable to access your website, and we have not yet received the FTP credentials from you. Could you kindly confirm if you have reached out to your hosting provider regarding both of these matters?

Warm Regards,
The 8Theme Team

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