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Contact form - by queenb123 - on WordPress WooCommerce support

This topic has 29 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

queenb123

Participant

January 2, 2016 at 00:00

hi,

cant seem to see a plugin for contact form – but i do have a shortcode for a form [contact_form]

where do i edit this form please?

Please, contact administrator
for this information.

#106409 Copied

28 Answers

queenb123

Participant

January 3, 2016 at 11:12

I also need to edit the fom titles and add what email the form should be sent to – where would i be able to change all this please?

#106442 Copied

Eva Kemp

Support staff

January 4, 2016 at 12:10

Hello,

You need set email address in Theme Options > Contact Form.
To edit the form you need edit the file wp-content/themes/woopress/framwork/shortcodes.php (line 424, the section “! Contact form”).

Regards,
Eva Kemp.

#106547 Copied

queenb123

Participant

January 4, 2016 at 22:12

Thanks Eva.

Just one more question – when a message has been sent – i would like it to say “Thank you – your message has been sent successfully” – at the moment it doesnt say anything – how and where do i add this please?

#106652 Copied

Eva Kemp

Support staff

January 5, 2016 at 11:14

Hello,

By default the message should be shown.
Please clarify what you’ve changed in the file and provide us with FTP credentials.

Regards,
Eva Kemp.

#106702 Copied

queenb123

Participant

January 5, 2016 at 22:36

hi

i have only changed the name and surname part.

ftp access in private content

Please, contact administrator
for this information.

#106816 Copied

Eva Kemp

Support staff

January 6, 2016 at 12:43

Hello,

As an alternative we recommend you to use Contact Form 7 plugin that was included in the recent theme update.
Try to replace default contact form with Contact Form 7.

Thank you.
Regards,
Eva Kemp.

#106879 Copied

queenb123

Participant

January 7, 2016 at 13:30

Hi Eva,

i dont like the way contact form 7 looks.

I did provide the ftp details – can you please take a look and add the missing thank you message once someone leaves a message please.

many thanks.

#106969 Copied

Eva Kemp

Support staff

January 8, 2016 at 13:00

Hello,

Please ask your hosting provider to check mail logs, some notices should be there why emails can’t be sent.
Also try the solution described in this post https://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930 .

Regards,
Eva Kemp.

#107168 Copied

queenb123

Participant

January 24, 2016 at 21:35

there are no mail logs.

You have the ftp details…..

i have also encountered problems with the form:

1. no thank you messages sent when form compelted
2. if wrong captcha – no message pops up at the top just like demo
3. when i send message – from name is woopress – i would like to change this
4. when i send message – the i would also like to change the subject line

i cant change any of the above

can you please let me know how to do this?

If none of this cannot be rectified – then this form really should not be in the demo as we web developers have to look at all elements for a website before we part with our cash.

#109720 Copied

queenb123

Participant

January 29, 2016 at 08:01

Hi you have updated the theme…any updates for this issue as its still not working for me after update.

#110671 Copied

Eva Kemp

Support staff

January 29, 2016 at 10:31

Hello,

Now we can’t connect via FTP. Please provide us with correct login credentials.

Thank you.
Regards,
Eva Kemp.

#110714 Copied

queenb123

Participant

January 29, 2016 at 10:41

Please see private content

Please, contact administrator
for this information.

#110716 Copied

queenb123

Participant

January 31, 2016 at 19:33

Eva,

I have had a serious breach within my webspace – i believe someone in your organisation has been hacked all of my websites from my webspace. I have now moved hosts

Please use this ftp account within 24 hours as i will have it deleted.

please fix the form – as listed above are the problem:

1. no thank you messages sent when form compelted
2. if wrong captcha – no message pops up at the top just like demo
3. when i send message – from name is woopress – i would like to change this
4. when i send message – the i would also like to change the subject line

please make sure all form completion goes to: info@brazilianweave.com

please let me know when donw.

Thank you.

Please, contact administrator
for this information.

#110936 Copied

Jack Richardson

Support staff

February 1, 2016 at 14:51

Hello,

We need access to all site files including default WordPress files.
Could you please allow access for all files via FTP?
Also seems you gave us FTP credentials for incorrect site because changes we made via FTP weren’t visible on the site.
Also provide us with correct WP Dashboard credentials.

Thank you.

Best regards,
Jack Richardson.

#111089 Copied

queenb123

Participant

February 1, 2016 at 15:03

is there a way to do this without giving you access to the direct wordpress files as it has the wp-config file and thats is where the database information is stored – ive had a major security breach – now the client has threathened to sue me! I Cant have this – i thought you only need access to the theme files!

The website you need is http://www.brazilianweave.com NOT http://www.brazilianweave.uk

#111095 Copied

Jack Richardson

Support staff

February 1, 2016 at 15:22

Hello,

Please give us correct WP Dashboard credentials.

Thank you.

Best regards,
Jack Richardson.

#111104 Copied

queenb123

Participant

February 1, 2016 at 21:01

Please see private content below and let me know if you need anything else!

Please, contact administrator
for this information.

#111165 Copied
Eva Kemp

Support staff

February 2, 2016 at 10:57
Hello,

In Global Custom CSS you have the code:
```
.woocommerce-message, .success, .error, .alert-success, .woocommerce-error, .alert-error, .woocommerce-info, .alert-info, .info, .woocommerce-warning, .alert-warning, .warning {
  border: 1px solid transparent;
  box-sizing: border-box;
  color: #767676;
  display: none;
  float: left;
  font-size: 11px;
  line-height: 24px;
  margin-bottom: 20px !important;
  padding-bottom: 15px;
  padding-left: 60px !important;
  padding-right: 15px;
  padding-top: 15px;
  position: relative;
  width: 100%;
}
```
As you can see you added display: none attribute.
I’ve removed 2 classes .success, .error from the list and now notices are shown.

Please check your contact form and clear browser cache before.

Regards,
Eva Kemp.
#111240 Copied
queenb123

Participant

February 2, 2016 at 11:02

ok thanks – what about these problems:

3. when i send message – from name is woopress – i would like to change this
4. when i send message – the i would also like to change the subject line

#111242 Copied

Eva Kemp

Support staff

February 2, 2016 at 11:19

Hello,

You need edit the file wp-content/themes/woopress/framework/theme-functions.php in lines 1440, 1450.

Regards,
Eva Kemp.

#111249 Copied

queenb123

Participant

February 3, 2016 at 11:41

hi Eva,

I stillcant change the from name – it still says from word press, here is what i get from line 1450:

$headers = “$email “. PHP_EOL;
$headers .= “Reply-To: $email”. PHP_EOL;
$headers .= “MIME-Version: 1.0”. PHP_EOL;
$headers .= “Content-type: text/plain; charset=utf-8”. PHP_EOL;
$headers .= “Content-Transfer-Encoding: quoted-printable”. PHP_EOL;

if(wp_mail($reciever_email, $subject, $body, $headers)) {
$return[‘status’] = ‘success’;
$return[‘msg’] = __(‘All is well, your email has been sent.’, ETHEME_DOMAIN);
} else{
$return[‘status’] = ‘error’;
$return[‘msg’] = __(‘Error while sending a message!’, ETHEME_DOMAIN);
}
$captcha_instance->remove( $_GET[‘captcha-prefix’] );

what do i change please so i dont see the from name as “wordpress” or is this just the default?

#111418 Copied

Eva Kemp

Support staff

February 3, 2016 at 12:21

Hello,

Have you changed FTP and wp-admin credentials?
Please provide us with the correct ones.

Regards,
Eva Kemp.

#111426 Copied

queenb123

Participant

February 3, 2016 at 12:31

its a live site now so can only give you wp creds

please note it will be deleted in 24 hours

please see private content

Please, contact administrator
for this information.

#111428 Copied

Eva Kemp

Support staff

February 3, 2016 at 14:12

Hello,

To check theme files we also need FTP credentials.
So please provide us with them.

Thank you.
Regards,
Eva Kemp.

#111445 Copied

queenb123

Participant

February 3, 2016 at 14:17

cant i just email you the theme-options.php file and you can edit that then send it back to me….would that be ok instead?

#111447 Copied
Jack Richardson

Support staff

February 5, 2016 at 16:01
Hello,

Please take our apologies for a delay.
You can change “From” mail header using the following code in wp-content/themes/woopress/functions.php:
```
add_filter('wp_mail_from','yoursite_wp_mail_from');
function yoursite_wp_mail_from($content_type) {
  return 'your@mailaddress.com';
}
add_filter('wp_mail_from_name','yoursite_wp_mail_from_name');
function yoursite_wp_mail_from_name($name) {
  return 'Your name';
}
```
Best regards,
Jack Richardson.
#111878 Copied
hexman

Participant

May 19, 2016 at 21:16

Hello, I am having some issues with the contact form. Can you please help me?

I need:

First Name*
Last Name*
Company
Address
City State (with dropdown) zip code
Phone*
Email*
Subject*
Comments*

I want it just like this website: http://duratechsafety.com/Contact.html

#126585 Copied Theme version: royal

Jack Richardson

Support staff

May 20, 2016 at 10:21

Hello @hexman,

If you are using our contact form theme shortcode then you need to edit the wp-content/themes/framework/shortcodes.php file in “Contact form” section to add needed fields or you can use 3-rd party plugin to create your own contact form.

Best regards,
Jack Richardson.

#126627 Copied
Tagged: contact form, seo friendly, template, woocommerce, wordpress
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