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Contact Form 7 – Unable to send Mail from Sidebar

This topic has 5 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

mewigo

Participant

May 19, 2015 at 13:24
Dear 8Theme-Team,

First of all, very good job on the Royal Theme! One of the best Themes I have come across so far.

Nevertheless, there is one issue with sending E-Mails: On the contact page, Contact Form 7 is able to send E-Mail without a problem, however, trying to “submit” a form in the sidebar does not work properly, as the Mail is never sent out from the server (see private content for links to pages).

Details:
- The Ajax Module loads and finishes (Firebug) – no problem here
- A success message is shown – Ajax successfully submitted
- The E-Mail never makes it to the inbox
I hope you will be able to assist me in getting the sidebar contact form to work as it should. Thank you in advance!

Kind Regards,

MEWIGO

Please, contact administrator
for this information.
#64762 Copied Theme version: 1.7.1 + Child Theme WooCommerce version: 2.2.11
4 Answers

Eva Kemp

Support staff

May 19, 2015 at 13:31

Hello,

Your site is under maintenance mode, so please give us access to wp-admin panel.
Also please check if the issue persists with default WordPress theme.
Are you able to receive email if you use Twenty Fifteen theme for example?

Thank you.
Regards,
Eva Kemp.

#64764 Copied

Robert Hall

Support staff

May 19, 2015 at 13:31

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#64765 Copied

mewigo

Participant

May 20, 2015 at 10:29

Hello,
thank you for your immediate reply!

After a little more research I was able to fix the problem by installing the “WP-Mail-SMTP” Plugin and using the mail() PHP function (not SMTP, as I have not configured the server accordingly). Now the Mails arrive in my inbox.

So, for others experiencing the same Problem, this is what fixed it for me:
1. Install “WP-Mail-SMTP”
2. Configure the Plugin with
a) From Email
b) From Name
c) Check: “Set return path to match the From Email”
3. Try sending mails again

Note: I think this issue might have to do with spam-prevention measures, as the domain and the server are registered with two different providers.

#64930 Copied

Eva Kemp

Support staff

May 20, 2015 at 11:56

Hello,

We’re glad you managed to resolve the issue.
Thank you for sharing the solution.

Have a nice day.

Regards,
Eva Kemp.

#64963 Copied
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Contact Form 7 – Unable to send Mail from Sidebar

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