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Contact form does not dispaly security code

This topic has 8 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Stan Russell

dronvg

Participant

November 5, 2015 at 18:09

for some reason, contact form keeps loosing security code image, it just shows “no image” icon in different browsers.
please help to fix it!

#98030 Copied Theme version: Royal v2.3

7 Answers

Eva Kemp

Support staff

November 5, 2015 at 18:22

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#98034 Copied

dronvg

Participant

November 5, 2015 at 18:28

requested creds in private content

Please, contact administrator
for this information.

#98038 Copied

Eva Kemp

Support staff

November 5, 2015 at 20:02

Hello,

I’ve just checked Contact page and captcha for contact form is working:
http://storage4.static.itmages.com/i/15/1105/h_1446750095_9276872_9ca317d171.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#98046 Copied

dronvg

Participant

November 9, 2015 at 16:23

Cleared cache, built new computer, checked on iphone, ipad, android tablet, same result, the “captcha” is not working or displaying correctly. I also completley reset iOS on my ipad and still no. please check again.

#98457 Copied

Eva Kemp

Support staff

November 9, 2015 at 19:42

Hello,

I’ve cleared cache folder in wp-content directory.

Please check contact form now.

Regards,
Eva Kemp.

#98510 Copied

dronvg

Participant

November 9, 2015 at 21:26

looks like it is working now. I had to clear browser data again. but issue seems to be resolved on Iphone and PC.

Thank you

#98535 Copied

Stan Russell

Participant

November 10, 2015 at 08:21

Hello dronvg,

is your problem solved?

Regards,
Stan Russell.

#98565 Copied
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