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Contact Form doesn't work, "Error while ajax request" message & translation

This topic has 8 replies, 2 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

Fantasia

Participant

June 15, 2019 at 15:26

Hi 8Theme Team,

my Contact Form does not send the message and “Error while ajax request” message appears after clicking the Send message button. I’ve tried to find solution in older topics but I see it’s always goes personally.

Other: How can I translate the strings of this contact form? In Loco translate the strings are translated (I also checked them manually using PoEdit). I always have to change them in shortcodes.php after every theme update. Is there any way to change this part of the php file the way I change the css files in the child theme?

Thank you for your help!
Regards,
Zsu

Please, contact administrator
for this information.

#215680 Copied Theme version: 5.0 WooCommerce version: 3.6.4

7 Answers

Olga Barlow

Support staff

June 18, 2019 at 11:38

Hello,

Check the FTP access and provide correct one because we get the error while trying to connect to FTP
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

Regards

#215769 Copied

Fantasia

Participant

June 20, 2019 at 16:19

Sorry, I’ve forgotten that I’ve changed the access data.

Please contact administrator
for this information.

#215908 Copied

Olga Barlow

Support staff

June 20, 2019 at 18:23

Hello,

FTP still does not work:

Status: Logged in
Status: Retrieving directory listing…
Command: PWD
Response: 550 PWD: Permission denied
Error: Failed to retrieve directory listing

Regards

#215914 Copied

Fantasia

Participant

June 21, 2019 at 07:54

Hello,
I don’t know, what this error message means, where should I find the problem? The login data is correct know, it’s something else. Should I ask my hosting provider?
I wrote them a ticket, I hope I come with the solution soon.
Regards,
Zsu

Please contact administrator
for this information.

#215929 Copied

Fantasia

Participant

June 21, 2019 at 08:15

Hello,
please try again now, my host updated something (they didn’t shared me any information about the new settings 🙂 )
Thanks,
Zsu

#215930 Copied

Olga Barlow

Support staff

June 21, 2019 at 12:17

Hello,

This time FTP is ok, thanks. Once our developers fix the issue I’ll inform you. Don’t change access before my next message, please.

Regards

#215955 Copied

Olga Barlow

Support staff

June 21, 2019 at 15:55

Hello,

We have fixed the bug. Check now, please. Fix will be included in theme update. Also, I have updated the theme on your site to version 6.0 that will be released soon.

Regards

#215986 Copied
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