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Contact form dont work - by hostdz - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

hostdz

Participant

April 1, 2015 at 14:29

hi

i thimk a have a probleme to tanslate my website

i have fellow all instruction in
https://www.8theme.com/demo/docs/royal/index.html#!/1_how_to_translate

I already download poedit
i translated some words
i create a new file fr_FR.po
i add $locale=’fr_FR’; in the end of my wp-config.php file

but style no working

also a when a recive a email form my contact form a recive it from wordpress@mydomaine.com

i want to change it and translate all information in this email

how to do that thanks

p.s : its very imprtant to know how translate evry words in my web site because we use french nobudy understund english in my contry

thanks

Please, contact administrator
for this information.

#53863 Copied Theme version: 1.7

13 Answers

Eva Kemp

Support staff

April 1, 2015 at 16:10

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content to check the issue.

Regards,
Eva Kemp.

#53969 Copied

hostdz

Participant

April 1, 2015 at 18:04

our acces in private content
thanks

Please, contact administrator
for this information.

#54030 Copied

Eva Kemp

Support staff

April 2, 2015 at 13:09

Hello,

We can’t connect to FTP account. There is an error:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked. Check your control panel or contact support for more information.
Error: Critical error
Error: Could not connect to server

Please check it.

Thank you.
Regards,
Eva Kemp.

#54177 Copied

hostdz

Participant

April 2, 2015 at 13:44

sorry the ftp was looked
its unlooked now
i hope you can access
let me know if you have any problem to access
regards

#54192 Copied

Eva Kemp

Support staff

April 2, 2015 at 14:00

Hello,

Sorry, but still the same error.
Could you check it again?

Regards,
Eva Kemp.

#54203 Copied

hostdz

Participant

April 2, 2015 at 14:32

i will check i resend you the access to be sure in private content

Please, contact administrator
for this information.

#54219 Copied

Eva Kemp

Support staff

April 2, 2015 at 15:36

Hello,

Please look at the screenshot:
http://storage1.static.itmages.com/i/15/0402/s_1427985312_6478162_2ab02e28f2.png
The error still persists.

Regards,
Eva Kemp.

#54235 Copied

hostdz

Participant

April 3, 2015 at 13:45

Hi my hosting company send a new access
please check in private content

Please, contact administrator
for this information.

#54528 Copied

Eva Kemp

Support staff

April 3, 2015 at 16:04

Hello,

Are you using 22 port for FTP?
We’re getting an error “Error: Authentication failed.”

Regards,
Eva Kemp.

#54552 Copied

hostdz

Participant

April 22, 2015 at 11:52

hi my hosting use standart port

we have be able to connnect with no issue with filezila

also the image you send me is to small i cant read it

Thanks

#58685 Copied

Brian Johnson

Member

April 22, 2015 at 12:30

Hello

Sorry.We are still cannot login to FTP with filezila. Please check with your host if additional restrictions exist. Maybe our IP is not in white list for this server.
Thank you for understanding.

With best regards
Brian Johnson

#58688 Copied

hostdz

Participant

April 22, 2015 at 12:42

my hosting campany send me this response

can you check your IP may be is blocked
http://cbl.abuseat.org/lookup.cgi

#58690 Copied

Eva Kemp

Support staff

April 22, 2015 at 14:18

Hello,

Our IP isn’t in CBL list, but your host may restrict access only to some IPs, so please ask them to whitelist the IP address that has been sent to your email address. Please check it.

Thank you.
Regards,
Eva Kemp.

#58718 Copied
Tagged: contact form, support, template, troubleshooting, woocommerce, wordpress
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