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Contact Form Error - by Bart - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

Bart

Participant

September 9, 2014 at 13:56

Hi,

One the theme contact template page, after details are entered and submitted an error message displays “Error while ajax request”??

The email address assigned in theme settings is correct?

Any assistance appreciated,

You can see at http://www.innie.com.au

Thanks
Bart

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13 Answers

Robert Hall

Support staff

September 9, 2014 at 14:09

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

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Bart

Participant

September 9, 2014 at 14:49

Thanks Robert,

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 9, 2014 at 15:50

Hello,

I’m unable to access your site at all. The page is blank. Are there any issues on your server?

Regards,
Eva Kemp.

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Bart

Participant

September 9, 2014 at 16:06

Hi,

I’ve just had feedback from our tech that he is troubleshooting this now. Apparently a plugin has caused this.

Please try again in about an hour?

Sorry and thank you.

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Eva Kemp

Support staff

September 9, 2014 at 20:02

Hello,

As I see you have a lot of 3rd-party plugins installed.
Please deactivate them one by one to find out which one is causing the issue.

Thank you.
Regards,
Eva Kemp.

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Bart

Participant

September 11, 2014 at 06:07

Ok,

I will do as suggested,

Thank you

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Robert Hall

Support staff

September 11, 2014 at 06:25

Hello,

You’re welcome!

Regards,
Robert Hall.

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Bart

Participant

September 12, 2014 at 13:45

Hi Robert,

So I have deactivated all unused plugins and the problem is still there.

Is it just a process of deactivating one at a time and seeing which is conflicting with it?

Thanks,

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Eva Kemp

Support staff

September 15, 2014 at 11:46

Hello,

Please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

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Bart

Participant

September 15, 2014 at 11:52

Let me know if that’s this is the correct information,

Thanks

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 15, 2014 at 15:04

Hello,

You didn’t give us FTP password.
Please provide us with it.

Thank you.

Regards,
Eva Kemp.

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Bart

Participant

September 15, 2014 at 15:35

Sorry here are correct details.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 16, 2014 at 14:08

Hello,

We’ve deactivated the plugins and the error has disappeared.
Please try to deactivate them one by one to find out which one is causing the problem.

Thank you.

Regards,
Eva Kemp.

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Tagged: best selling, contact form error, json array, persuasive writing, seo friendly, woocommerce themes
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